Lead Store Advisor, Georgetown

On; Washington (District of Columbia); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

PTO

401k program

Quarterly bonus

Job summary

On is seeking a Lead Store Advisor to drive sales performance, mentor Store Advisors, and maintain operational excellence in a dynamic retail environment.

You will supervise customer interactions, optimize inventory, execute visual merchandising plans, and contribute ideas to store processes while supporting weekends, evenings, and holiday shifts.

Qualifications

• 2-3 years of experience in retail operations.
• At least 1 year leading teams or driving performance.
• Experience in the Outlet, Running, Fashion, or Sports industry is a plus.
• Exceptional communication and interpersonal skills.
• A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.
• Ability to work weekends, evenings and holidays as needed.

Responsibilities

• Brand Champion: embody and communicate our brand philosophy, values, and culture to customers.
• Team Leadership: supervise, mentor, and motivate Store Advisors.
• Product and Brand Expertise: maintain knowledge of product specs and company initiatives; contribute merchandising ideas.
• Operational Excellence: assist with inventory management and stock levels; uphold visual standards.
• Operational Support: serve as primary contact for store leadership, IT, and Facility Management on operational matters.
• Cross-Functional Collaboration: work with store leadership to align on store functions and drive business success.

Skills

Leadership

Communication

Team leadership

Visual merchandising

Product knowledge

Customer service

Job description

In short

As a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact, advance your career, and help shape the future of our retail environment.

In short

As a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact, advance your career, and help shape the future of our retail environment.

Your mission

• Brand Champion: Consistently embody and communicate our brand philosophy, values, and culture to both internal and external customers, ensuring every interaction reflects our commitment to excellence.
• Team Leadership: Supervise, mentor, and motivate a team of Store Advisors, instilling a customer-focused approach in all aspects of their work.
• Product and Brand Expertise: Maintain an in-depth knowledge of product technical specifications and stay current on global company initiatives, including sustainability efforts and Athlete stories. Actively contribute ideas for merchandising, store events, and community activities that enhance store visibility and customer engagement.
• Operational Excellence: Assist with inventory management tasks, including placing new product orders, managing fill-in orders, and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium shopping experience through well-organized, visually appealing displays.
• Operational Support: Serve as the primary contact for store leadership, IT, and Facility Management regarding operational matters related to product flow and store system functionality. Train the store team on BoH processes, ensuring adherence to standard procedures and best practices.
• Cross-Functional Collaboration: Work closely with store leadership to align on all store functions, driving overall business success through teamwork and collaboration.

Your story

• 2 - 3 years of experience in retail operations or a customer-focused environment.
• At least one year of experience leading teams, managing projects, or driving performance improvement initiatives.
• Experience in the Outlet, Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.
• Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.
• A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.
• Ability to work weekends, evenings and holidays as needed

Meet the team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.

What We Offer

Typical cash compensation range for this position is $25.96-$28.85/hr plus a quarterly bonus based on store performance. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location.

• medical, dental, and vision benefits
• industry leading PTO package
• competitive 401k program

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.