Lead Store Advisor, Boston

On; Boston (MA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401k program

PTO package

Quarterly bonus

Job summary

On is seeking a Lead Store Advisor in Boston to elevate team performance and floor execution through expert coaching and premium service standards. You will role-model excellence while supporting the Store Leader and energizing the sales floor with a positive mindset and consistent feedback to drive outstanding fan interactions.

Applicants bring 3+ years in premium retail or high-volume, customer-focused settings, with a proven ability to mentor peers and manage floor priorities.

Qualifications

• 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environment.
• Proven ability to lead projects, manage floor priorities, or mentor peers to achieve performance goals.
• Strong understanding of service excellence and problem-solving in change scenarios.
• Emotional intelligence and curiosity when approaching unfamiliar topics.
• Attention to detail and passion for product storytelling in sports, performance, or fashion industries.

Responsibilities

• Orchestrate floor flow as an expert role model for the 5 Steps of Service, empowering Advisors to master our Cloud CX framework and deliver a premium experience.
• Drive functional excellence and systemic process improvements by owning a pillar of expertise—Customer, Experience, Store Operations, or People.
• Resolve complex after-sales inquiries and operational hurdles with empathetic, personalized solutions.
• Guide and motivate the team through coaching and balanced feedback, fostering accountability and premium fan relationships.

Job description

In short

As the Lead Store Advisor, you will elevate team performance and floor execution through your functional expertise and peer coaching. By role-modeling premium standards and operational precision, you ensure On’s high-performance culture is felt in every fan interaction. Reporting to the Store Leader, you will support the retail function by orchestrating the energy of the sales floor with a positive mindset and providing balanced feedback to drive consistent excellence.

In short

As the Lead Store Advisor, you will elevate team performance and floor execution through your functional expertise and peer coaching. By role-modeling premium standards and operational precision, you ensure On’s high-performance culture is felt in every fan interaction. Reporting to the Store Leader, you will support the retail function by orchestrating the energy of the sales floor with a positive mindset and providing balanced feedback to drive consistent excellence.

Your mission

• Orchestrate floor flow as an expert role model for the 5 Steps of Service, empowering Advisors to master our Cloud CX framework and deliver a premium experience that drives brand loyalty - Drive functional excellence and systemic process improvements by owning a specific pillar of expertise—Customer, Experience, Store Operations, or People—while maintaining meticulous standards across the store - Resolve complex after-sales inquiries and operational hurdles with empathetic, personalized solutions that safeguard our elevated service standards and fan relationships - Guide and motivate the team through impactful coaching and balanced feedback, fostering a culture of shared accountability and ensuring every detail reflects our premium global positioning

Your story

• You bring 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environment - You have demonstrated the ability to lead projects, manage floor priorities, or informally mentor peers to achieve collective performance goals - You possess a deep understanding of service excellence and can analyze information to solve problems and handle planned changes effectively - You demonstrate emotional intelligence by remaining aware of your strengths and approaching unfamiliar topics with openness and curiosity - You have a keen eye for detail and a passion for technical product storytelling, particularly within the sports, performance, or fashion industries

Meet the team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. Typical cash compensation range for this position is $25.96-$28.85 hr plus a quarterly bonus based on store performance. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits, along with an industry leading PTO package, and competitive 401k program.

On is an Equal Opportunity Employer.

We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.