Lead Store Advisor, Flatiron

On; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

On is seeking a Lead Store Advisor in New York to drive sales, mentor Store Advisors, and ensure operational excellence. You will supervise customer interactions, manage inventory tasks, and uphold premium visual displays while aligning with leadership and IT on store operations.

You will lead a team with 2-3 years in retail and at least one year in leadership, bringing strong communication, visuals, and a passion for fashion, sports, or related outlets. Weekend/evening availability is required.

Qualifications

• 2-3 years of experience in retail operations or a customer-focused environment.
• At least one year of experience leading teams, managing projects, or driving performance improvement initiatives.
• Experience in the Outlet, Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.
• Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.
• A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.
• Ability to work weekends, evenings and holidays as needed.

Responsibilities

• Brand Champion: embody and communicate our brand philosophy and culture in every customer interaction.
• Team Leadership: supervise, mentor, and motivate a team of Store Advisors.
• Product and Brand Expertise: maintain knowledge of product specs and stay updated on company initiatives.
• Operational Excellence: assist with inventory tasks and uphold premium visual merchandising standards.
• Operational Support: be the main contact for store leadership, IT, and Facility Management on operations.
• Cross-Functional Collaboration: align with store leadership to drive overall business success.

Skills

Communication

Visual merchandising

Team leadership

Customer focus

Store operations

Job description

At a Glance

As a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact, advance your career, and help shape the future of our retail environment.

Your Mission

• Brand Champion: Consistently embody and communicate our brand philosophy, values, and culture to both internal and external customers, ensuring every interaction reflects our commitment to excellence.
• Team Leadership : Supervise, mentor, and motivate a team of Store Advisors, instilling a customer-focused approach in all aspects of their work.
• Product and Brand Expertise : Maintain an in-depth knowledge of product technical specifications and stay current on global company initiatives, including sustainability efforts and Athlete stories. Actively contribute ideas for merchandising, store events, and community activities that enhance store visibility and customer engagement.
• Operational Excellence: Assist with inventory management tasks, including placing new product orders, managing fill-in orders, and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium shopping experience through well-organized, visually appealing displays.
• Operational Support: Serve as the primary contact for store leadership, IT, and Facility Management regarding operational matters related to product flow and store system functionality. Train the store team on BoH processes, ensuring adherence to standard procedures and best practices.
• Cross-Functional Collaboration: Work closely with store leadership to align on all store functions, driving overall business success through teamwork and collaboration.

Your Story

• 2 - 3 years of experience in retail operations or a customer-focused environment.
• At least one year of experience leading teams, managing projects, or driving performance improvement initiatives.
• Experience in the Outlet, Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.
• Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.
• A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.
• Ability to work weekends, evenings and holidays as needed

Your Team:

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.