Lead Sr. Business System Analyst

Zeta-Global; Los Angeles (CA); On-site; USD 140,000 - 155,000; Full time

Benefits offered by this job

Unlimited PTO

Extended Benefits

Employee Equity

Wellness & Pet Insurance

Job summary

Zeta Global is hiring a Lead Senior Business Systems Analyst to define client implementation solutions. You will map business requirements to technology, document the vision for clients and internal teams, and ensure successful delivery across CRM, CDP, email and data platforms.

The role requires strong data modeling, real-time web-services understanding, and extensive collaboration with architects, developers, and client teams. Travel to West Coast clients is on an as-needed basis.

Qualifications

• Management experience in similar roles.
• Experience contributing to project documentation (BRD/SOW/LOE).
• Ability to translate business needs into technical requirements for software.
• Strong consultative and advisory skills.
• Excellent written and verbal communication.
• Ability to translate marketing and strategic needs into technical requirements.
• Ability to explain complex technical concepts to diverse audiences.
• Subject matter expert thought leader for new products/modifications.
• Web-services experience with RESTful APIs.
• 5+ years of software implementation experience (requirements through UAT).
• Bachelor's in tech or related field or equivalent experience.
• 4+ years of Snowflake experience.
• Must be willing to travel.

Responsibilities

• Lead project scoping: gather and define requirements.
• Understand client workflows and goals; elicit use cases.
• Learn existing technical and data infrastructure; perform gap analysis.
• Set expectations with stakeholders and project team.
• Define and document recommended solution with architects/developers.
• Support client reviews and transfer knowledge to success teams.
• Maintain project documentation and SLA/timeline artifacts.
• Coordinate with QA, development, and production teams through lifecycle.

Skills

Leadership

Requirements gathering

Business analysis

Stakeholder communication

Consulting

Technical communication

Solution vision

Travel willingness

Education

Bachelor's degree in technology or related field

Higher degree or relevant experience in software implementation

Tools

Snowflake

RESTful APIs

Job description

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com .

The Role

The Lead Senior Business Systems Analyst (BSA) leads the definition of the solution for new client implementations or larger projects on an existing implementation. The BSA must be able to understand the client’s business requirements and map those to our technology. Then document and help communicate that vision to the client and to internal execution teams.

Candidates should have a strong grasp of database architecture, data modeling, Interface development and system integration using real-time web-services. He or she should also have a solid understanding of CRM, CDP, email and database marketing concepts.

This role requires you to reside in either PST or MST timezones, to travel to our client on the west coast on a needs-basis.

Responsibilities:

Lead project scoping:

• Gather and define project requirements
• Understand client workflows and business goals
• Elicit and comprehend use cases
• Learn existing technical and data infrastructure
• Conduct gap analysis between application and stated customer requirements
• Set expectations

Think strategically to define solution recommendation:

• Collaborate with Architects and Developers
• Estimate project impact (resources / hours)
• Document recommended solution
• Support client team with presentation and review process

Maintain Documentation:

• Draft requirements documents/functional specifications
• Update changes throughout the project lifecycle
• Author and manage tickets for internal communication

Contribute to successful execution and QA:

• Serve as internal SME on the solution
• Collaborate with development, QA and production support teams through project lifecycle
• Proactively identify and address project risks
• Support QA and UAT to ensure requirements are met

Other responsibilities:

• Become a product expert
• Manage multiple competing priorities through effective organization and communication
• Recommend and institute best practice and methodology and tools
• Provide guidance to client success team on technical capabilities, staffing and infrastructure needs

Qualifications:

• Management experience of similar roles
• Experience contributing to project documentation including Business requirements documentation, specifications, SOWs, LOE’s, etc
• Ability to understand and represent the needs of the end user in a software development environment
• Strong consultative and advisory skills.
• Excellent written and verbal communications.
• Ability to acknowledge marketing and strategic needs to assess and recommend technical requirements.
• Ability to communicate complex technical concepts to technical and non-technical audiences.
• Subject matter expert thought leader (supports organization’s processes and procedures and can implement a new product or major modifications from start to finish).
• Web-services experience with RESTful APIs desired
• 5+ years of experience with software implementation from requirement through design, development, and user acceptance
• Bachelor's Degree or higher in technology-related field or relevant experience in implementing software.
• 4+ year's experience using Snowflake
• Must be willing to travel

Benefits & Perks

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

Salary Range

The salary range for this role is $140,000 - $155,000, depending on location and experience.

People & Culture at Zeta

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

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Zeta collects this Voluntary Demographic Dataonly with your consent, for the sole purpose of tracking and improving the diversity of ourapplicant pool. Any information you choose to provide will not be considered for employment purposes, will not be associated with your employment at Zeta if you are offered a position,and is not used to make hiring or employment decisions. This data will be maintained unless you withdraw your consent. You may withdraw consent for this data to be maintained by Zeta at any time by contacting your Recruiter. If and when you are employed by Zeta, you may withdraw consent by contacting your HR Partner.If and when you onboard with Zeta, you will also be asked to complete an EEOC questionnaire that collectsadditional demographicdata in order for Zeta to meet its legal requirements.

We are committed to building diverse teams with different identities, backgrounds and perspectives. We believe in providing a forum to connect at Zeta, to learn and celebrate differences.Our mission is to ensure we have an environment that enables a deep level of trust and belonging, so everyone feels invited to bring their whole selves to work, and to increase both diversity at Zeta as well as in the technology industry.

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin, or any other basis protected by applicable federal, state or local law; nor does Zeta discriminate on the basis of sexual orientation or gender identity or expression.

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For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Zeta Global’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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