Lead Spa Sales Associate

Hand & Stone Franchise Corp; Cedar Hill, Northern (TX, KY); Hybrid; USD 38,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Training & development

Job summary

Hand & Stone Franchise Corp. seeks a Lead Spa Sales Associate to oversee daily spa operations, lead the front desk team, and support management with administrative and sales-driven duties.

The role focuses on delivering an exceptional guest experience, coaching staff, and driving membership sales while maintaining spa policies and service standards.

Qualifications

• Experience leading spa/front-desk teams.
• Ability to coach Spa Associates on guest service and sales.
• Experience with membership sales and spa policies.

Responsibilities

• Support daily spa operations and guest experience.
• Lead Spa Associates during shifts.
• Train, coach, and support on front desk procedures and membership sales.
• Assist management with admin tasks, reporting, data entry, and projects.
• Manage scheduling, appointments, provider availability, and front desk coverage.
• Handle lead follow-up, guest outreach, and CRM tasks.
• Support inventory counts and product organization.
• Educate guests on services, memberships, and promotions.
• Support membership conversions and sales goals.
• Resolve guest concerns professionally and escalate when needed.
• Coordinate communication between staff and management.

Skills

Leadership

Customer service

Sales

CRM platforms

Scheduling systems

CRM tasks

Front desk procedures

Team coaching

Data entry

Tools

CRM platforms

Spreadsheets

Job description

Benefits:

• Competitive salary
• Employee discounts
• Training & development

Lead Spa Sales Associate Job Overview

We are seeking a warm, organized, and motivated Spa Associate Lead to support the daily operations of our spa, provide leadership to our front desk team, and assist spa management with administrative and operational responsibilities.

This role is ideal for someone who enjoys working with people, creating an exceptional guest experience, supporting and motivating a team, and taking ownership of both front desk and behind-the-scenes responsibilities.

The Spa Associate Lead will work closely with spa management to help ensure daily operations run smoothly, administrative tasks are completed accurately and on time, team expectations are maintained, and guests receive a consistent, welcoming experience.

The ideal candidate has previous experience in a spa, med spa, salon, wellness, fitness, hospitality, or membership-based environment and is comfortable balancing guest service, sales, leadership, and administrative responsibilities. We are looking for someone who is dependable, proactive, organized, solutions-focused, and interested in growing into additional leadership opportunities within the wellness industry.

Lead Spa Sales Associate Responsibilities

• • Support the day-to-day operations of the spa and help ensure a seamless guest experience.
• • Serve as a leader and resource for Spa Associates during assigned shifts.
• • Help train, coach, and support Spa Associates on front desk procedures, guest service expectations, membership sales, and spa policies.
• • Assist spa management with administrative responsibilities, reporting, data entry, documentation, and ongoing operational projects.
• • Assist with scheduling updates, appointment management, provider availability, and front desk coverage needs.
• • Assist with lead follow-up, guest outreach, confirmation calls, membership outreach, and other CRM-related tasks.
• • Support inventory counts, supply tracking, and organization as needed.
• • Educate guests on spa services, enhancements, membership benefits, retail products, and current promotions.
• • Support membership conversion, booking, pre-booking, retail, and other spa sales goals.
• • Help identify and resolve guest concerns professionally, escalating issues to spa management when appropriate.
• • Support communication between Spa Associates, service providers, and management to help ensure smooth daily operations.
• • Reinforce spa policies, procedures, and service standards while helping maintain a positive, accountable, and professional team environment.
• • Assist management with special projects, local outreach, team initiatives, and additional administrative or operational needs as assigned.

Lead Spa Sales Associate Qualifications

• • Previous experience in a spa, med spa, wellness, salon, fitness, hospitality, retail, or membership-based environment preferred.
• • Previous leadership, supervisory, key-holder, or team lead experience preferred.
• • Strong administrative and organizational skills with excellent attention to detail.
• • Comfortable working with reports, spreadsheets, scheduling systems, CRM platforms, and other business software.
• • Strong customer service and interpersonal skills.
• • Comfortable with sales and educating guests about memberships, services, enhancements, and retail products.
• • Strong communication skills with the ability to provide direction and feedback professionally.
• • Dependable and able to independently manage assigned responsibilities and follow through on deadlines.
• • Positive, team-oriented attitude with the ability to motivate and support others.
• • Comfortable handling guest concerns and finding solutions.
• • Ability to demonstrate professionalism, accountability, initiative, and leadership by example.

This is an excellent opportunity for someone who is ready to take the next step in their spa or wellness career, develop their leadership and administrative skills, and take on greater responsibility within a growing team.

Job Type: Full-time