Lead Spa Massage Therapist - Conrad Los Angeles

Hilton Global in; Los Angeles (CA); On-site; Full time

Job summary

Join a luxury hotel as a Lead Spa Massage Therapist, responsible for guest comfort and leading the therapist staff. Ideal candidates will have a minimum of 2 years of experience, excellent communication skills, and a passion for hospitality. Enjoy competitive pay and comprehensive benefits while working in a vibrant downtown LA location.

Benefits

Medical insurance

Mental health resources

Paid Time Off (PTO)

Travel discounts

Parental leave

Matching 401(k)

Employee stock purchase at 15% discount

Educational opportunities

Career development

Qualifications

• Minimum 2 years of massage therapy experience in a resort spa.
• Current state and local massage therapy certifications required.

Responsibilities

• Coordinate and deliver training in massage therapies and body treatments.
• Provide ongoing feedback to employees regarding their performance.
• Assist in active recruitment of massage therapists.

Skills

Customer Service

Communication

Leadership

Education

High School Diploma

Job description

Lead Spa Massage Therapist - Conrad Los Angeles (Finance)

Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles! As part of the billion-dollar project, The Grand LA, this is the 7th Conrad Hotel in the U.S. and the 1st in California.

Located in Downtown LA's cultural corridor, Conrad Los Angeles is the city's newest luxury destination, featuring over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences—including our signature restaurant, San Laurel, all in partnership with Chef Jose Andres' award-winning restaurant group, JoseAndresFoodGroup.

Want to get an inside look? Take a virtual tour.

In this role as a Lead Spa Massage Therapist, you will be responsible for assisting with guests' comfort in a courteous and professional manner while performing all massage therapy services. You will support and lead the massage therapist staff in guest satisfaction, safety, sanitation, proper technical procedures, and spa profit maximization.

The ideal candidate will have a minimum of 2 years of massage therapy practice or experience in a resort spa. Shiatsu and Thai massage certifications are preferred. Previous customer service experience is also preferred. A high school diploma or equivalent is required. The candidate must be able to read and interpret safety rules, operating and maintenance instructions, and procedure manuals. Proficiency in English is required for effective communication with guests and staff. The role requires the ability to work a full 8-hour shift, walking and standing, with or without reasonable accommodation. The candidate must hold current state and local massage therapy certifications and be able to perform body treatments and massages, maintaining treatment rooms and supplies. Availability to work weekends and holidays is necessary.

What will I be doing?

1. Coordinate and deliver training in massage therapies and body treatments, including cleanliness, restocking, product knowledge, and department protocols.
2. Assist in product dispersal and upkeep of product dispensaries.
3. Participate in the interview process for new massage therapists.
4. Provide ongoing feedback to employees regarding their performance and quality of work, and communicate disciplinary actions to management as needed.
5. Propose protocol changes and assist in developing new departmental protocols.
6. Act as a role model in hospitality by demonstrating timely guest pickup, delivering full treatment times, consulting with guests, and anticipating guest needs.
7. Assist in active recruitment of massage therapists.
8. Maintain effective relations with all resort departments.
9. Assist in planning and preparing for staff meetings.
10. Know all technical procedures, including the Spa reservation system.
11. Ensure Massage Technician Permits are current.
12. Maintain open communication with staff, being receptive to feedback.
13. Ensure equipment safety and proper functioning.
14. Support spa sales team to maximize scheduling, especially during group bookings.
15. Coordinate on-site training for new products.
16. Ensure coverage during call-offs and short-staffed days.

What are we looking for?

Since 1919, Hilton has been a leader in hospitality, emphasizing innovation, quality, and success. We seek candidates who demonstrate our core values:

• Hospitality - Passion for delivering exceptional guest experiences.
• Integrity - Doing the right thing always.
• Leadership - Leading in industry and community.
• Teamwork - Being a team player.
• Ownership - Owning actions and decisions.
• Now - Operating with urgency and discipline.

Additionally, we value:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader spanning luxury hotels, resorts, extended-stay, and mid-priced hotels. We are committed to providing exceptional experiences through our brands, driven by our vision to "fill the earth with the light and warmth of hospitality." Our team members are at the core of our success and dedication to excellence.

The Benefits

• Access to your pay when needed via DailyPay
• Medical insurance for you and your family
• Mental health resources
• Paid Time Off (PTO)
• Travel discounts through Go Hilton
• Parental leave
• Matching 401(k)
• Employee stock purchase at 15% discount
• Educational opportunities including degrees and certificates
• Career development
• Resource groups and recognition programs

The hourly rate is $20.73, based on experience and location.

We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws and ordinances, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.