Lead Spa Massage Therapist - Conrad Los Angeles

Hilton Worldwide, Inc.; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a luxury hotel in downtown LA as a Lead Spa Massage Therapist. You will lead a team, ensure guest satisfaction, and maintain high standards of service. Ideal candidates have experience in massage therapy and a commitment to hospitality excellence. Enjoy comprehensive benefits including medical insurance, travel discounts, and career development opportunities.

Benefits

Medical insurance for you and your family

Paid Time Off (PTO)

Travel discounts through Go Hilton

Parental leave

Matching 401(k)

Employee stock purchase at 15% discount

Educational opportunities and career development

Qualifications

• Minimum 2 years of massage therapy experience in a resort spa.
• Valid massage therapy certification as per state and local regulations.

Responsibilities

• Coordinate and deliver training in massage therapies and body treatments.
• Provide ongoing feedback to staff regarding performance and quality of work.
• Support spa sales for maximizing scheduling.

Skills

Customer focus

Effective communication

Leadership

Education

High school diploma or equivalent

Job description

Job Description - Lead Spa Massage Therapist - Conrad Los Angeles (HOT0BLQ8)

Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles! As part of the billion-dollar project, The Grand LA, this is the 7th Conrad Hotel in the U.S. and the 1st in California.

Located in Downtown LA’s cultural corridor, Conrad Los Angeles is the city’s newest luxury destination, featuring over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences—including our signature restaurant, San Laurel, all in partnership with Chef Jose Andres' award-winning restaurant group, JoseAndresFoodGroup.

As a Lead Spa Massage Therapist, you will be responsible for assisting with guests’ comfort in a courteous and professional manner while performing all massage therapy services. You will support and lead the massage therapist staff in guest satisfaction, safety, sanitation, proper technical procedures, and spa profit maximization.

The ideal candidate will have a minimum of 2 years of massage therapy experience, preferably in a resort spa. Certifications in shiatsu and Thai massage are preferred. Previous customer service experience is also preferred. A high school diploma or equivalent is required. Must be able to read and interpret safety rules, operating instructions, and manuals. Effective communication in English is necessary. The ability to work a full 8-hour shift, including walking and standing, is required. Must possess valid massage therapy certification as per state and local regulations. Ability to work weekends and holidays is essential.

What will I be doing?

• Coordinate and deliver training in massage therapies and body treatments, including cleanliness, restocking, product knowledge, and department protocols.
• Assist in product dispersal and upkeep of product dispensaries.
• Participate in the interview process for new massage therapists.
• Provide ongoing feedback to staff regarding performance and quality of work, and communicate disciplinary actions to management as needed.
• Propose and assist in developing new protocols for the department.
• Act as a role model in hospitality by demonstrating timely guest pickup, delivering full treatment times, consulting with guests, and anticipating their needs.
• Assist in recruiting new Massage Therapists.
• Maintain effective relations with all resort departments.
• Help plan and prepare for staff meetings.
• Know all technical procedures, including the Spa reservation system.
• Ensure Massage Technician Permits are current.
• Maintain open communication with staff and management.
• Ensure equipment safety and functionality.
• Support spa sales for maximizing scheduling, especially during group bookings.
• Coordinate on-site training for new products.
• Ensure adequate coverage during call-offs and short-staffed days.

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, known for innovation, quality, and success. We value:

• Hospitality: Delivering exceptional guest experiences.
• Integrity: Doing the right thing always.
• Leadership: Leading in our industry and communities.
• Teamwork: Being team players.
• Ownership: Taking responsibility for actions.
• Now: Operating with urgency and discipline.

We also seek candidates demonstrating:

• Quality
• Productivity
• Customer focus

What will it be like to work for Hilton?

Hilton offers a global hospitality environment with luxurious accommodations, excellent service, and a focus on employee well-being. Our vision is “to fill the earth with the light and warmth of hospitality,” and our Team Members are central to this mission.

The Benefits include a comprehensive package such as:

• Access to pay through DailyPay
• Medical insurance for you and your family
• Mental health resources
• Paid Time Off (PTO)
• Travel discounts through Go Hilton
• Parental leave
• Matching 401(k)
• Employee stock purchase at 15% discount
• Educational opportunities and career development
• Team Member Resource Groups
• Recognition and rewards programs

* Benefits may vary by property and applicable laws.

The hourly rate is $20.73, based on experience and location.

We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws.