Lead Solutions Consultant - Southwest

Sprinklr; California (MO); On-site; USD 121,000 - 201,000; Full time

Job summary

An innovative enterprise software company seeks a Lead Solutions Consultant to drive revenue and enhance customer experiences. This role involves collaborating with sales teams, conducting in-depth customer discovery, and designing tailored solutions that address business challenges. The successful candidate will leverage their presales experience and cloud contact center knowledge to engage with large enterprise customers effectively. Join a dynamic team committed to creating a culture of belonging and personal growth, where your contributions truly matter. If you're passionate about customer experience and technology, this is the perfect opportunity for you.

Benefits

401k plan with company contributions

Flexible paid time off

Medical, dental, and vision insurance

Generous caregiver and parental leaves

Life and disability insurance

Daily meditation breaks

Access to Headspace

Continuous learning opportunities

Qualifications

• 5+ years of presales experience, preferably in a CCaaS company.
• Strong communication skills for engaging with executives and IT leads.

Responsibilities

• Act as a key member of the account team, driving confidence in Sprinklr's products.
• Lead presales activities including presentations and technical workshops.

Skills

Presales experience

Cloud contact center technologies

Communication skills

Creative thinking

Methodical approach

Education

Bachelor's degree in relevant field

Tools

Customer Experience Management tools

Presentation software

Job description

Lead Solutions Consultant - Southwest

Apply locations United States - California - Remote posted on Posted 3 Days Ago job requisition id 110078-JOB

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way .

Job Description

Sprinklr is looking for a Solutions Consultant who will partner with our sales organization to help drive revenue for Sprinklr.

At Sprinklr, Solution Consultants have the technical knowledge and business consulting acumen to uncover a customer’s current and future states and their goals to best position Sprinklr’s platform. They speak from a position of confidence and credibility with their product and industry knowledge and can provide insights and build rapport easily while being a trusted advisor.

What You'll Do

• Act as a key member of the account team for your territory, working directly with prospects and customers during sales cycles to build confidence and excitement around Sprinklr’s suite of products and integrations with customer systems.
• Conduct in depth discovery on the customer’s current and future states and positive business outcomes.
• Design compelling solutions to address a customer’s key business challenges, and presenting a desired future state and delivers a competitive advantage with measurable outcomes.
• Lead presales activities that include building and delivering compelling presentations, making solution recommendations, facilitating in-depth technical workshops, assisting with RFPs, and conducting Proofs of Concept (POC) that demonstrate Sprinklr solutions and the value they provide against a customer’s required capabilities.
• Collaborate with the Sprinklr ecosystem (i.e. customer success, architects, specialists, engineering, product marketing and others) to configure relevant art of the possible demonstrations and validate customer requirements.
• Provide prompt and detailed handoffs to Customer Success (CS) to deliver against the proposed solution.
• Document observations from prospects and customers to influence future product capabilities.
• Keep up with an aggressive training schedule and maintain up to date Sprinklr product certifications.
• Prioritize participation in meetings with the account team and SC team.
• Ensure general administration across our systems of record are timely and accurate.
• Create re-usable collateral for the entire global presales team and acts as a mentor to those across other teams.
• Willingness for up to 40% travel, largely within the US.

Who You Are & What Makes You Qualified

• 5+ years of experience in a presales role, preferably with a CCaaS based company managing large enterprise customers.
• Clear communicator who can command engagements with Executives, IT, and business leads/practitioners.
• Thought leader who has engaged in activities such as publishing whitepapers, speaking at industry events, blogging, etc.
• Creative thinker who can bring to life a vision of how a customer can approach their Customer Experiences in new and exciting ways.
• Methodical and meticulous approach to preparation and execution.
• Experience with cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to Sprinklr Benefits to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

Compensation Range

$121,000 - $161,000 - $201,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Welcome

We’re excited that you’re interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.

About Us

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.