Lead Solutions Consultant - Southwest

Sprinklr; California (MO); On-site; USD 121,000 - 161,000; Full time

Job summary

An innovative enterprise software company is seeking a Lead Solutions Consultant to drive revenue and deliver customized solutions for complex business challenges. In this exciting role, you'll leverage advanced AI technologies to enhance customer engagement and collaborate with cross-functional teams to ensure ethical AI use. Your expertise in enterprise architecture and cloud ecosystems will play a crucial part in shaping scalable solutions for top brands. Join a forward-thinking team that values happiness, diversity, and meaningful contributions, while enjoying comprehensive benefits and opportunities for professional growth.

Benefits

Comprehensive health plans

Well-being programs

401k

Paid time off

Parental leave

Insurance and health coverage

Continuous learning (LinkedIn Learning)

Daily meditation and virtual fitness

Qualifications

• 10+ years in enterprise and data architecture.
• 5+ years in software architecture within CCaaS systems.

Responsibilities

• Develop customized solutions leveraging Sprinklr's AI-powered platform.
• Lead presales activities and provide strategic guidance on data architecture.

Skills

Enterprise architecture

Data architecture

AI solutions implementation

Cloud contact center ecosystems

Communication skills

AI and automation frameworks

Education

Bachelor's degree in computer science

Master’s degree (preferred)

Tools

Genesys

Amazon Connect

NICE

Five9

Job description

Join to apply for the Lead Solutions Consultant - Southwest role at Sprinklr.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung, and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Sprinklr is looking for a Lead Solutions Consultant who will partner with our sales organization to help drive revenue for Sprinklr.

Solution Consultants at Sprinklr possess the technical knowledge and business consulting acumen to understand a customer’s current and future states and goals, positioning Sprinklr’s platform effectively. They speak confidently and credibly about our products and industry, providing insights, building rapport, and acting as trusted advisors.

What You'll Do

• Develop and present customized solutions leveraging Sprinklr's AI-powered platform to address complex business challenges across service, social, marketing, and research.
• Collaborate with sales and consulting teams to integrate AI and data science capabilities into clients' existing infrastructures.
• Design and showcase advanced automation solutions, including agentic AI, robotic, and AI-powered technologies for social, marketing, and contact centers.
• Design scalable, high-performance, and cost-efficient architectures leveraging Sprinklr’s Unified-CXM platform.
• Provide strategic guidance on data architecture, multi-cloud deployments, API integrations, and hybrid-cloud environments.
• Create technical and system architectures for current environments, future landscapes, and solution comparisons.
• Collaborate with cross-functional teams to ensure ethical and responsible use of AI in solutions.
• Lead presales activities, including building and delivering presentations, solution recommendations, technical workshops, RFP assistance, and Proofs of Concept (POC).
• Work with the Sprinklr ecosystem to configure relevant demonstrations and validate customer requirements.
• Apply design thinking and human-centric design principles focused on experience-oriented solutions for enterprise customers.
• Be local to customer locations and willing to travel up to 40% of the time.

Who You Are & What Makes You Qualified

• Bachelor's degree in computer science, mathematics, or engineering; Master’s preferred.
• 10+ years in Enterprise architecture, data architecture, and Contact Center and UC environments.
• 5+ years in software architecture and design within CCaaS systems.
• Experience implementing AI solutions for marketing technology and social media management.
• Expertise in cloud contact center ecosystems (Genesys, Amazon Connect, NICE, Five9) and cloud-based martech solutions.
• Strong knowledge of AI, automation, and ML frameworks, with hands-on experience in AI-driven customer engagement solutions.
• Excellent communication skills, able to engage with executives, IT, and business leaders, translating complex AI functions into business value.
• Thought leadership through publications, speaking engagements, blogging, etc.
• Ability to deeply understand customer architecture and connect it with Sprinklr Data Architecture.
• Expertise in multi-cloud architectures, data sharing, streaming, and hybrid-cloud environments.
• Experience with cloud contact center technologies such as IP Telephony, Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Social Media Engagement, Digital (DX), UC, and Analytics.

Why You'll Love Sprinklr

We foster a culture of belonging, happiness, and meaningful contribution. Our benefits include comprehensive health plans, well-being programs, and financial protections globally. Visit sprinklrbenefits.com for details.

Our mission is to enable organizations worldwide to improve customer happiness. We aim to be the most loved enterprise software company, built for digital transformation, with opportunities to work alongside top brands and innovative teams.

We invest in our people through daily meditation, virtual fitness, Headspace access, continuous learning (LinkedIn Learning), and more.

We are an equal-opportunity employer, valuing diversity and inclusion, and committed to a judgment-free, respectful workplace. See our EEO Policy and EEO is the Law.

Compensation Range

$121,000 - $161,000 - $201,000, depending on experience, location, and qualifications. Compensation includes base salary, bonuses, commissions, and equity, with full benefits including 401k, paid time off, parental leave, insurance, and health coverage.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Consulting, IT, Sales
• Industries: Software Development