Lead Solution Architect, Business Systems - 11694

Coupa Software Inc.; Boston (MA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Travel Protection

Referral Bonus Program

Job summary

Coupa Software Inc. in Boston seeks a Lead Solutions Architect, Business Systems to lead Salesforce strategy and architect end-to-end solutions across Sales, Service and Experience clouds.

You will own lead-to-cash and service-to-retention workflows, ensuring a scalable, well-integrated platform aligned with business goals. Requirements include 10+ years in Salesforce, multiple CPQ implementations, proficiency in Flow, Apex, and LWC, and strong cross‑functional leadership to translate business

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 10+ years in the Salesforce ecosystem, 4+ years as a Salesforce Solution Architect.
• Hands-on with CPQ implementations and multi-cloud architectures.

Responsibilities

• Transform business requirements into end-to-end Salesforce architectures.
• Present architectural options with pros/cons to stakeholders.
• Champion a configuration-first approach to minimize custom code.
• Customize and configure Salesforce apps and integrations as needed.
• Establish governance, data security and DevOps standards.
• Design and implement Agentforce and Einstein solutions.
• Ensure data readiness for AI with clean data practices.
• Bridge business units and technical teams to deliver outcomes.
• Monitor, optimize and document Salesforce solutions.

Skills

Salesforce experience

CPQ implementations

Salesforce Flow

Apex

LWC

Security models (Shield)

Agentforce & Einstein

Data migrations in Salesforce

Integrations (REST/SOAP)

Stakeholder influence

Education

Bachelor's degree in Computer Science or related

Tools

Salesforce CPQ

REST API / SOAP API

Workato / Integration tools

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Lead Solutions Architect, Business Systems at Coupa:

As the Lead Solutions Architect, Business Systems, you will lead the creation and execution of Salesforce strategies to address intricate business challenges. In this role, you will be the primary architect for our lead-to-cash and service-to-retention workflows, acting as both a visionary advisor and a technical practitioner to ensure our platform scales with our expanding needs. Your primary objective is to develop and oversee enterprise-level solutions that are technically robust, well-integrated, and aligned with our business goals..

What You’ll Do

• Strategic Solution Design: Transform high-level business requirements into comprehensive end-to-end technical architectures that align with business outcomes.
• Decision Articulation: Present multiple architectural options to stakeholders, clearly outlining the pros, cons, and long-term implications of each to drive informed decision-making.
• Technical Stewardship: Champion a \"configuration-first\" approach to minimize custom code and technical debt, ensuring the environment remains agile and maintainable.
• Customization and Configuration: Be a hands on architect customizing and configuring Salesforce applications and integrations to meet specific business needs as needed.
• Governance & Standards: Establish and enforce best practices for integration, data security, and development lifecycle (DevOps)
• Agentic Architecture: Design and implement Salesforce Agentforce and Einstein solutions that don't just automate tasks, but autonomously solve customer and employee problems.
• Data Readiness for AI: Ensure the underlying data architecture is \"AI-ready\" by enforcing strict data hygiene, grounding strategies, and ethical data usage standards.
• Cross-Functional Leadership: Act as the bridge between business units and the technical team, ensuring that \"what was asked for\" solves \"what was needed.\"
• Performance Optimization: Monitor and optimize the performance of Salesforce solutions to ensure scalability and reliability.
• Documentation: Create and maintain comprehensive documentation of solutions, including Solution design, architecture diagrams, data models, and integration specifications.

What You Will Bring to Coupa

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Deep Platform Expertise: 10+ years of experience within the Salesforce ecosystem, at least 4+ years as a Salesforce Solution architect with a proven track record of architecting solutions that span multiple clouds (Sales, Service, and Experience).
• CPQ: Hands-on experience with at least two enterprise-level Salesforce CPQ implementations. You understand the nuances of Price Rules, Product Rules, and Quote Line Editor customizations.
• Systemic Thinking: An \"Architect’s Mindset\"—the ability to see how a change in a Service Cloud workflow might impact a Sales Cloud opportunity or a Partner portal view.
• Technical Skillset: Proficiency in Salesforce Flow, Apex, and LWC, alongside a strong understanding of Salesforce security models, sharing rules, and Shield.
• AI & Data: Hands-on experience with Agentforce, Einstein Copilot/Agents. Experience with data migrations into and out of Salesforce.
• Integrations: Experience with Salesforce Integration patterns and technologies (eg: REST API, SOAP API, Workato, Middleware solutions, Managed packages)
• Data:
• Collaborative Spirit: The ability to influence stakeholders at all levels, translating \"business speak\" into \"technical requirements\" and vice versa.
• Credentials: Certifications such as Salesforce Application Architect or System Architect. Specialized certifications in CPQ or Experience Cloud are a significant plus

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together.
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month.
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about.
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents.
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel.
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles.

Please note: In addition to these global well‑being perks, Coupa offers highly competitive, location‑specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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