Lead Software Engineer

Virtusa; Boston (KY); On-site; USD 140,000 - 180,000; Full time

Job summary

Virtusa Corporation seeks an experienced Pega Lead (hands-on) to design, build, and support enterprise-grade Pega applications for card dispute processing and automated case management.

You will drive integration of AI and GenAI capabilities to optimize workflows, improve decisions, and modernize dispute processes. A CSSA certification and 7+ years of IT leadership are required.

Qualifications

• Pega Lead with hands-on development in Smart Disputes.
• 7+ years of IT experience with leadership responsibilities.
• CSSA certification or equivalent is required.

Responsibilities

• Design, build, and maintain enterprise Pega applications.
• Implement and customize Pega Smart Disputes for disputes and chargebacks.
• Configure workflows, SLAs, routing rules, and business logic.

Skills

Pega Platform

Pega Smart Disputes

Leadership

REST/SOAP Integrations

AI & GenAI

Agile/Scrum

SQL/DB optimization

Education

CSSA certification

Tools

Web Services REST/SOAP

JSON/XML

DevOps tools

Job description

Pega Smart Disputes Lead :We are looking for an experienced Pega Lead (Hands on) with expertise in the Pega Smart Disputes Framework and practical knowledge/interest in AI and Generative AI (GenAI) capabilities within Pega. In this role, you will design, build, and support enterprise-grade Pega applications for card dispute processing, chargebacks, and automated case management. You will play a key role in integrating AI capabilities to optimize workflow automation, enhance decision-making, and modernizing dispute workflows.

Key Responsibilities

• Core Development & Architecture: Design, build, and maintain enterprise applications using Pega Platform following Guardrail compliance and best practices.
• Smart Disputes Expertise: Implement and customize Pega Smart Disputes framework for credit/debit card dispute resolution, chargeback workflows, and regulatory compliance.
• Workflows & Rules Configuration: Configure case types, complex workflows, Service Level Agreements (SLAs), routing rules, and business logic.
• System Integration: Design and develop REST/SOAP integrations to connect Pega with core banking, payment processing, and third-party systems.
• Performance Tuning & Troubleshooting: Debug complex issues, perform log analysis, and optimize application performance and database queries.
• AI & Automation Integration: Identify and implement opportunities to leverage Pega AI, and GenAI capabilities (such as automated summary generation and intelligent case routing for dispute outcomes).
• Collaboration & Leadership: Partner with Business Analysts, Architects, and QA teams; participate in code reviews; and mentor junior Pega developers.
• Lead: 7+ years of overall IT experience (with strong hands‑on Pega development & smart disputes). Abiltity to lead team, customer management, requirements,code reviews, quality of deliverables etc.
• Pega Certification: Certified Senior System Architect (CSSA) required.

Domain & Framework Knowledge

• Hands‑on experience with the Pega Smart Disputes framework.

Integration Expertise

• Strong experience with Web Services (REST, SOAP), JSON, XML, and database integrations.

Methodology

• Strong knowledge of Agile/Scrum development practices and DevOps tools.

AI & GenAI Capabilities

• Familiarity with Pega GenAI features, Pega Process AI, or integrating external LLM/AI services into Pega applications.