LEAD SLOT SERVICES REP

Casino Fandango; Carson City (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Casino Fandango in Carson City, NV is seeking a Lead Slot Services Rep to monitor the Slot floor, supervise team members, and ensure duties are completed with high service standards.

You will train staff, conduct evaluations, resolve on-shift conflicts, and keep Slot Shift Supervisor and Manager informed of activities.

Qualifications

• Must be 21 years of age or older.
• High School Diploma and/or GED required.
• Basic computer skills with the ability to utilize MS Office applications.
• Strong leadership, able to direct, delegate and manage others.
• Basic knowledge of S.D.S, or Casino Market Place is a plus.

Responsibilities

• Monitor and supervise the Slot floor and Slot floor team members.
• Resolve conflicts on shift and ensure duties are completed with high service.
• Train and evaluate new Slot and Club Fandango team members.
• Identify and process jackpot transactions promptly and accurately.
• Observe disciplinary actions and evaluate performance of team members.
• Maintain good communication with Slot Shift Supervisor and Manager.

Skills

Leadership

Teamwork

Customer service

MS Office

Communication

Education

High School Diploma or GED

Tools

S.D.S

Casino Market Place

Job description

Job Description

As the Lead Slot Services Rep, you will be responsible for monitoring and supervising the Slot floor and Slot floor team members. Monitor and ensure the completion of all duties and responsibilities required of the Slot department and Club Fandango team members. Resolve any Slot and Club team members’ conflicts that may arise on his or her shift. Be responsible for team members’ training, disciplinary action, and performance evaluation. Keep the Slot Shift Supervisor and Manager fully informed of all activities involving the Slot and Club Fandango team members.

Job Requirements

• Train and evaluate new Slot and Club Fandango team members.
• Ensure functionality and efficiency of Slot floor and its Slot employees.
• Observe and be responsible for team members disciplinary action and performance evaluation.
• Identify jackpot transactions, process, and complete them promptly, accurately and with a high degree of service.
• Be aware of the various types of slot cheating methods and/or able to recognize any potential attempts while monitoring assigned section.
• Be capable of handling routine customer complaints, incidents and exhibit the appropriate discretion to identify situations that require the attention of supervisory personnel.
• Be well versed in the various property events and promotions and communicate information correctly to slot players in your assigned area.
• Understand and comply with company and departmental directives, gaming and some IRS policies and procedures.
• Order repairs of slot machines on the floor, when necessary.
• Monitor cleanliness of all areas and address shortcomings.
• Monitor team members’ image and uniform compliance and address shortcomings.
• Assist our customers with casino promotions, change, jackpot payouts, slot machine issues, and tickets.
• Be responsible for individual employee cash banks issued at various amounts.
• Maintain a positive and professional demeanor during all interactions with guests, fellow team members, and vendors.
• Other duties as assigned.

Qualifications

• Must be 21 years of age or older.
• High School Diploma and/or GED required.
• Basic computer skills with the ability to utilize MS Office applications.
• Strong leadership, able to direct, delegate and manage others.
• Basic knowledge of S.D.S, or Casino Market Place is a plus.

Additional Requirements

• Maintain composure and professionalism in a potentially fast-paced and stressful environment.
• Strong customer service and teamwork skills necessary.
• Respond to common inquiries and/or complaints from guests.
• Ability to deal with inebriated customers in a courteous manner.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Excellent verbal and written communication skills.
• Must be flexible and able to work all shifts and weekends.

Required Work Cards

• Gaming Registration