Lead Site Service Technician

Hyster-Yale Materials Handling; Springhill Township (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement

Hybrid work option

Medical, dental, vision insurance

401(k) and profit sharing

Job summary

Hyster-Yale Materials Handling seeks a Lead Site Service Technician in Spring Hill, TN. This role involves performing onsite maintenance, mentoring technicians, and ensuring customer satisfaction through optimal mobile equipment performance.

The ideal candidate has a High School Diploma, 5+ years of experience, and strong mechanical as well as leadership abilities. This permanent, full-time position offers a supportive work environment and a comprehensive benefits package.

Qualifications

• Required technical skills with mechanical and electrical systems.
• Proven experience leading and mentoring teams.
• Strong ability to communicate verbally and in writing.

Responsibilities

• Perform onsite maintenance of mobile equipment as needed.
• Mentor and delegate tasks to other technicians.
• Monitor and ensure completion of maintenance schedules.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Leadership

Interpersonal skills

Organizational skills

Education

High School Diploma or GED

5+ years of relevant work experience

Tools

Hand tools

Job description

Overview

Lead Site Service Technician based out of Spring Hill, TN. Hyster-Yale Materials Handling, Inc is a world-class manufacturer of industrial lift trucks.

What You Will Do

• Perform onsite maintenance of mobile equipment, including analysis and inspection of GM-owned equipment located in Spring Hill, TN, to meet the expectations of end users.
• Be a mentor to other technicians.
• Delegate assignments daily and take on additional responsibilities when needed.
• Be able to cover other shifts when needed.
• Assist in ensuring that the maintenance program meets the performance, reliability, durability, and operational characteristics required by the customer.
• Perform system monitoring, failure reporting, and corrective-action duties to improve productivity and acceptance of the mobile equipment fleet.
• Enhance customer satisfaction by ensuring optimal performance of the fleet during operation, and by supporting the service provider during maintenance and repair.
• Identify issues, suggest improvements, and repair trucks to customer satisfaction during onsite repairs.
• Perform physical inspections of the complete fleet every two weeks, as signed by the Saturn Manager.
• Process all paperwork in a timely manner and escalate any safety concerns immediately to management.
• Follow all GM/UAW safety and environmental rules and regulations.
• Ensure all employees on an assigned shift deliver the daily work schedule on time, in full, and in a quality manner.
• Monitor the preventive maintenance schedule for the assigned shift to ensure completion on time and in full per GM specifications.

Who You Are

• A motivated individual who is willing and able to work safely in high-pressure environments.
• Adaptable and able to handle multiple tasks simultaneously while adjusting to project changes.
• A team-oriented professional who can also work independently with minimal supervision.
• A strong communicator with demonstrated listening skills and the ability to follow verbal and written instructions.
• A leader who can coach, support, and develop employees on assigned shifts.
• Detail-oriented with strong interpersonal and organizational skills.
• Committed to delivering quality work and ensuring customer satisfaction.
• Flexible and willing to work off-hours, as needed, to support the Spring Hill fleet.

What You Will Need (Education)

• A High School Diploma or GED equivalent is required.
• 5+ years of relevant work experience.

Skills, Experience & Abilities

• Demonstrable understanding of mechanical and electrical (AC and DC) troubleshooting skills.
• Advanced mechanical skills, including the ability to read electrical diagrams and work with hydraulic systems to support daily maintenance requirements.
• Ability to troubleshoot complex and novel issues while supporting team development.
• Leadership and coaching skills to guide employees effectively.
• Excellent interpersonal and organizational skills.
• Ability to work effectively in both team environments and independently.
• General computer knowledge required.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Additional Information

• Ability to lift up to 55 lbs. is required; equipment is made available for heavier items.
• Ability to stand or sit for prolonged periods to perform required work.
• Ability to maneuver in physically demanding environments.
• Must be able to work in various weather conditions (hot and cold extremes) with appropriate provisions.
• Must supply hand tools sufficient to perform maintenance and services.
• Position requires effective verbal and written communication skills.
• Must be willing to work various shifts as assigned.
• On occasion, the role requires working on holidays as scheduled.

Who We Are

Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.

What We Offer

Hyster-Yale Materials Handling, Inc. offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package includes paid time off; medical, dental, vision, and life insurance, and retirement plans where applicable.

Job Details

• Job Type: Permanent
• Time Type: Full time
• Work Hours: 40
• Travel Required: 0-10%
• Primary Location: HY US Springhill, TN
• Address: 101 Saturn Parkway
• Zip Code: 37174
• Field-Based: No
• Relocation Assistance Available: No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing. EOE/Minorities/Females/Veterans/Disabled