Lead Site Service Technician

Hyster-Yale Materials Handling, Inc.; Spring Hill (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Tuition reimbursement

Supportive work environment

Paid time off

Medical, dental, and vision insurance

401(k) and profit sharing

Job summary

Hyster-Yale Materials Handling, Inc. is looking for a Lead Site Service Technician in Spring Hill, TN, to ensure optimal fleet performance and mentor technicians. This permanent, full-time role requires strong mechanical and electrical troubleshooting skills, along with leadership abilities.

The ideal candidate will possess a High School Diploma or GED and have over 5 years of relevant experience. Benefits include competitive pay, tuition reimbursement, and a supportive work environment with opportunities for growth.

Qualifications

• 5+ years of relevant work experience.
• Demonstrable understanding of mechanical and electrical troubleshooting skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Perform onsite maintenance of mobile equipment to meet end-user expectations.
• Mentor and delegate assignments to other technicians.
• Monitor preventive maintenance schedules to ensure compliance.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Leadership

Interpersonal skills

Organizational skills

Education

High School Diploma or GED

Job description

Lead Site Service Technician

Position located in Spring Hill, TN. Permanent full‑time position, 40 hours per week, travel 0‑10%.

What You Will Do

• Perform onsite maintenance of mobile equipment, including analysis and inspection of GM‑owned equipment in Spring Hill, TN, to meet end‑user expectations.
• Be a mentor to other technicians.
• Delegate assignments daily.
• Step up and assume additional responsibilities when needed.
• Cover other shifts when required.
• Assist in ensuring the maintenance program meets performance, reliability, durability, and operational characteristics required by the customer.
• Perform system monitoring, failure reporting, and corrective‑action duties to improve productivity and fleet acceptance.
• Enhance customer satisfaction by ensuring optimal fleet performance during operation and providing necessary support to maximize efficiency and value for all parties.
• Identify issues, suggest improvements, and repair trucks to customer satisfaction during onsite repairs.
• Perform physical inspections of the complete fleet every two weeks, as signed by the Saturn Manager.
• Process all paperwork promptly and raise safety concerns to management immediately.
• Follow GM/UAW safety and environmental rules and regulations.
• Ensure all employees on an assigned shift deliver the daily work schedule on time, in full, and in a quality manner.
• Monitor the preventive maintenance schedule for the assigned shift to ensure timely and complete compliance with GM specifications.

Who You Are

• Motivated individual willing and able to work safely in high‑pressure environments.
• Adaptable and able to handle multiple tasks simultaneously while adjusting to project changes.
• Team‑oriented professional who can also work independently with minimal supervision.
• Strong communicator with listening skills and ability to follow verbal and written instructions.
• Leader who can coach, support, and develop employees on assigned shifts.
• Detail‑oriented with strong interpersonal and organizational skills.
• Committed to delivering quality work and ensuring customer satisfaction.
• Flexible and willing to work off‑hours, as needed, to support the Spring Hill fleet.

What You Will Need (Education)

• High School Diploma or GED equivalent.
• 5+ years of relevant work experience.

Skills, Experience & Abilities

• Demonstrable understanding of mechanical and electrical (AC and DC) troubleshooting skills.
• Advanced mechanical skills, including ability to read electrical diagrams and work with hydraulic systems to support daily maintenance requirements.
• Ability to troubleshoot complex and novel issues while supporting team development.
• Leadership and coaching skills to guide employees effectively.
• Excellent interpersonal and organizational skills.
• Ability to work effectively in both team environments and independently.
• General computer knowledge required.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.

Additional Information

• Ability to lift up to 55 lbs. required; equipment provided for heavier items.
• Ability to stand or sit for prolonged periods to perform required work.
• Ability to maneuver in physically demanding environments.
• Must be able to work in various weather conditions (hot and cold extremes) with appropriate provisions.
• Must supply hand tools sufficient to perform maintenance and services.
• Position requires effective verbal and written communication skills.
• Must be willing to work various shifts as assigned.
• On occasion, roles require working on holidays as scheduled.

Benefits

• Competitive pay.
• Tuition reimbursement.
• Supportive work environment.
• Hybrid work option.
• Opportunities for growth and development.
• Paid time off.
• Medical, dental, vision, and life insurance.
• Employer‑sponsored profit sharing and 401(k).

Job Details

• Job Type: Permanent.
• Time Type: Full Time.
• Work Hours: 40.
• Travel Required: 0‑10%.
• Primary Location: Spring Hill, TN, 101 Saturn Parkway, Zip Code 37174.
• Field‑Based: Yes.
• Relocation Assistance: No.

We are an equal opportunity employer with an excellent benefit package including medical, dental, and life insurance, 401(k) and profit sharing. EOE/Minorities/Females/Veterans/Disabled.