Lead Site Reliability Engineering - Network

JPMorgan Chase; Palo Alto (CA); On-site; USD 152,000 - 215,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Tuition reimbursement

Retirement savings plan

Job summary

JPMorgan Chase is seeking a Lead Site Reliability Engineer in Palo Alto, CA to define the future of network services. This role requires a strong expertise in network reliability engineering and leadership skills to mentor others while managing complex issues.

The ideal candidate has over 10 years of experience with network technologies and will drive reliability initiatives, collaborate with diverse teams, and ensure the highest quality of service delivery.

Competitive compensation and comprehensive benefits are included.

Qualifications

• 5+ years of applied experience in network engineering concepts.
• 10+ years of experience leading technologists in complex technical domains.
• Advanced proficiency in network reliability engineering processes.

Responsibilities

• Lead resiliency design reviews and mentor engineers.
• Drive adoption of reliability best practices and observability.
• Provide Tier-3 network support and lead major incident response.

Skills

Network reliability engineering

SD-WAN

Cloud platforms

Observability tools

Education

Formal training or certification in network engineering

Tools

Grafana

Prometheus

Splunk

Jenkins

Job description

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Lead Site Reliability Engineer at JPMorgan Chase within the Network Product, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large‑sized products, and provide advice and mentoring to other engineers.

Job Responsibilities

• Applies network reliability principles (Permit to Operate, FMEA, operational readiness), balancing feature delivery, efficiency, and stability.
• Partners with network engineering domains (Datacenter, Firewall, Proxies, DMZ, Load Balancing, etc.) and Lines of Business to align goals and outcomes.
• Drives adoption of reliability best practices and observability, demonstrating impact through stability/reliability metrics.
• Bridges Engineering, Operations, DevOps, and customers to build resilient, scalable, and secure network services.
• Provides Tier‑3 network support, leading major incident response, rapid restoration, RCA, and follow‑through on corrective actions.
• Leads reliability and stability initiatives using data‑driven analysis to improve service levels and reduce recurring failure modes.
• Defines SLI/SLOs and error budgets with stakeholders and customers, ensuring measurable performance targets and trade‑off clarity.
• Identifies and removes technical bottlenecks within core domains of expertise, proactively preventing reliability and capacity risks.
• Runs blameless, data‑driven post‑mortems and debriefs, converting learnings (successes and failures) into actionable improvements.
• Fosters continuous improvement and strong knowledge sharing, soliciting real‑time feedback, avoiding duplicated work, and promoting innovation via internal communities.
• Produces and packages thought leadership with specialists/product/engineering teams – documenting best practices and lessons learned for internal assets and industry forums/conferences.

Required Qualifications, Capabilities, and Skills

• Formal training or certification in network engineering concepts and 5+ years of applied experience.
• 10+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise.
• Advanced proficiency in network reliability engineering, including Permit to Operate, FMEA, and operational readiness processes.
• Experience leading technologists to manage and solve complex network issues at a firmwide level.
• Ability to influence team culture by championing innovation and change for success.
• Proficiency in SD‑WAN, cloud platforms (AWS, Azure, etc.), and major network technologies (Palo Alto, Juniper, F5, Broadcom, Arista, Cisco, etc.).
• Proficiency in observability and monitoring tools such as Grafana, SevOne, Prometheus, Kibana, ThousandEyes, and Splunk.

Preferred Qualifications, Capabilities, and Skills

• CCIE, Load‑balancing, SD‑WAN, Observability tools, eBPF, Cloud certs.
• Demonstrated proficiency in troubleshooting and supporting complex networking environments, including Tier‑3 operational support for major incidents.
• Experience with continuous integration and delivery tools (e.g., Jenkins, GitLab, Terraform, etc.).
• Experience in scalable networking design, including high availability, redundancy, failover, and load balancing.
• Experience troubleshooting networking protocols such as TCP/IP, HTTPS, and BGP.
• Experience in customer‑facing migration, including service discovery, assessment, planning, execution, and operations.

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

Base Pay/Salary

Palo Alto,CA $152,000.00 - $215,000.00 / year