Lead Site Reliability Engineer: Reliability & Incidents

Referrals Only; Cincinnati (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Thoughtworks is seeking a Service Reliability Engineer: Lead to drive reliability and performance across complex systems. You will lead incident response, champion DevOps and GitOps practices, and guide cross-functional teams toward scalable, resilient solutions.

You will mentor junior SREs, collaborate with development leads, and engage with client stakeholders to ensure service level objectives are met. This role requires strong English communication and crisis management skills.

Qualifications

• Proficiency in one or more high-level languages (Python, Golang, Shell, Ruby or Java).
• Experience with DevOps and GitOps practices across CI/CD pipelines.
• Deep knowledge of IaC and configuration management tools for provisioning infrastructure.
• Expertise in observability, logs, tracing and monitoring tooling.
• Strong container orchestration and microservices architecture experience.
• Experience tuning performance and scaling for heavy load scenarios.
• Understanding of SLI/SLO/SLA, chaos engineering and related concepts.
• Experience with TLS, certificate management and basic networking.

Responsibilities

• Understand SRE goals from both technical and business perspectives.
• Identify and implement reliability improvements and fault-tolerance architectures.
• Enhance incident management, triage, communication, and post-mortem actions.
• Interface with client stakeholders and provide remediation plans for incidents.
• Collaborate with client engineering teams and leadership to drive reliability improvements.
• Guide SRE teams in system performance enhancements aligned with SLAs/SLOs.
• Collaborate with development leads and architects to adopt reliability best practices.
• Mentor other SREs and contribute to their growth.

Skills

Python

Golang

Shell scripting

Ruby

Java

DevOps practices

GitOps practices

Observability automation

Capacity planning

Problem-solving

Analytical skills

Communication

Crisis management

Requirements analysis

Tools

Terraform

Ansible

ARM

CloudFormation

Grafana

Prometheus

Graylog

Jaeger

Zipkin

ELK stack

Kubernetes

AWS EKS

Docker Swarm

Nomad

Job description

Thoughtworks is seeking a Service Reliability Engineer: Lead to drive reliability and performance across complex systems. You will lead incident response, champion DevOps and GitOps practices, and guide cross-functional teams toward scalable, resilient solutions.

You will mentor junior SREs, collaborate with development leads, and engage with client stakeholders to ensure service level objectives are met. This role requires strong English communication and crisis management skills.