Lead Site Reliability Engineer - ITIL/ITSM

Visionyle Solutions; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

A leading company in the IT sector is seeking an experienced SRE Engineer to join their team. The role requires deep knowledge of ITIL/ITSM processes, hands-on experience with tools like Datadog, and a capacity to implement complex workflows. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proactive approach to identifying and resolving issues within IT Operations.

Qualifications

• 6+ years of experience as an SRE Engineer with strong knowledge of ITIL/ITSM processes.
• Hands-on experience with APM tool Datadog is essential.
• Excellent communication skills to convey complex technical information to diverse audiences.

Responsibilities

• Implement complex process workflows and leverage metrics-driven reporting.
• Develop strategic relationships with various stakeholders and teams.
• Identify recurring issues and suggest automation for incident reduction.

Skills

ServiceNow Business Analyst

ITIL

ITSM

Dashboard Creation

APM

Scripting

Datadog

Education

Certification in ITIL v4 framework

Tools

Datadog

Job description

Mode of Interview : 2-3 rounds (Virtual/In-person)

Notice : Immediate - 15 Days Max

Technical Skill Requirements : ServiceNow Business Analyst, ITIL, ITSM, Dashboard Creation, APM, Scripting, Datadog

Role and Responsibilities :

• 6+ Years of experience as an SRE Engineer, with thorough knowledge of ITIL/ITSM processes
• Certification in ITIL v4 framework and deep knowledge of ITSM platforms preferred
• Hands-on experience with APM tool Datadog
• Implement complex process workflows and demonstrate performance through metrics-driven reporting
• Strong understanding of IT Operations
• Excellent written and verbal communication skills to explain complex technical information clearly to various audiences, including executive leadership
• Ability to develop strategic relationships with teams, departments, stakeholders, and third parties
• Ability to understand business requirements and define KPIs to monitor application stability and provide meaningful insights
• Proven troubleshooting experience with a focus on incident reduction
• Identify recurring issues and toil, and suggest automations
• Strong problem-solving skills with the ability to think quickly and execute on short timeframes