Lead Site Reliability Engineer

Ladders; United States; Remote; USD 118,000 - 162,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement savings plan

Paid time off, including holidays and

Short-term and long-term disability

Life insurance and additional wellness

Parental leave

Job summary

Ladders is seeking a Lead Site Reliability Engineer to strengthen reliability, resilience, and operational stability of critical production systems in a healthcare environment. You will lead incident response during high-severity events, guide root-cause analysis, and partner with engineering and business stakeholders to improve performance and release readiness.

This remote US-based role requires 8+ years in IT/SRE/DevOps, 2+ years as a technical lead, and familiarity with AI tools.

Qualifications

• 8+ years of experience in IT, SRE, DevOps, or Platform Engineering.
• 2+ years of project or technical lead experience.
• Proven ability to lead high-severity incident and service restoration calls.
• Experience in root cause analysis in multi-system production environments.
• Familiarity with generative and agentic AI tools.

Responsibilities

• Maintain, integrate, and implement software applications
• Coordinate software application testing and quality assurance
• Ensure smooth implementation of new software and updates
• Establish and maintain controls over test and production systems
• Advise executives on functional strategies and significant matters
• Exercise independent judgment on complex issues
• Drive technical teams toward resolution during critical outages

Skills

Incident management

Root cause analysis

High-severity incident leadership

AI tools familiarity

Cross-functional collaboration

Education

Bachelor's degree in Computer Science

Job description

For our client, we are seeking a Lead Site Reliability Engineer to join the team of a leader in the Healthcare space. This role will focus on strengthening the reliability, resilience, and operational stability of critical production systems in a healthcare environment. You will lead technical response efforts during high-severity incidents, guide root cause analysis, and help drive effective restoration of services. The position also partners closely with engineering and business stakeholders to improve application performance, testing discipline, and release readiness.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $117,600 - $161,700 annually

Responsibilities

• Maintain, integrate, and implement software applications
• Coordinate software application testing and quality assurance
• Ensure smooth implementation of new software and updates
• Establish and maintain controls over test and production systems
• Advise executives on functional strategies and significant matters
• Exercise independent judgment on complex issues
• Drive technical teams toward resolution during critical outages

Qualifications

• Bachelor's degree in computer science or a related field
• 8+ years of experience in IT, SRE, DevOps, or Platform Engineering
• 2+ years of project or technical lead experience
• Proven ability to lead high-severity incident and service restoration calls
• Strong verbal communication skills, especially under pressure
• Experience in root cause analysis in multi-system production environments
• Familiarity with generative and agentic AI tools

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Paid time off, including holidays and parental leave
• Short-term and long-term disability coverage
• Life insurance and additional wellness opportunities

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification - your background could be exactly what this team needs.