Lead Site Reliability Engineer

JPMorganChase; Tampa (FL); On-site; USD 140,000 - 210,000; Full time

Job summary

JPMorgan Chase is seeking a Lead Site Reliability Engineer for the Commercial and Investment, Merchant Services team. You will lead a team, drive resiliency design reviews, and mentor engineers while shaping reliability practices across platforms.

The role emphasizes strong expertise in observability, CI/CD, container orchestration, and AI-enabled incident response. You will partner with stakeholders to define SLIs/SLAs and guide technical decisions to prevent outages and financial losses.

Qualifications

• Formal training or certification in site reliability engineering concepts.
• 5+ years applied experience in reliability, scalability, performance, security, and enterprise architecture.
• Proficiency in Python, Java/Spring Boot, or .Net.
• Experience using enterprise AI capabilities in SRE workflows with validation.
• Ability to evaluate AI-assisted recommendations for correctness and risk with guardrails.

Responsibilities

• Leads site reliability culture, documents and shares knowledge internally.
• Drives reliability improvements using data-driven analytics to improve service levels.
• Coordinates with stakeholders to define SLIs/organizations for SRE and error budgets.
• Uses enterprise AI capabilities to accelerate incident triage, troubleshooting and post-incident analysis.
• Acts as main incident contact to quickly diagnose issues and minimize financial impact.
• Mentors engineers and shares expertise across domains.
• Leads adoption of AI-assisted reliability workflows across SDLC/toolchain practices.

Skills

Programming languages

Observability

CI/CD

Containerization

Networking

AI/ML in SRE

Reliability best practices

Security

Leadership/mentorship

Education

Formal training or certification in SRE concepts

Job description

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Lead Site Reliability Engineer at JPMorgan Chase within the Commercial and Investment, Merchant Services team , you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Job responsibilities

• Consistently models and champions site reliability culture and practices, documents and shares knowledge within your organization via internal forums and communities of practice
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels, proactively identifying and solving technology-related bottlenecks in areas of expertise
• Drives collaboration with your team to identify comprehensive service level indicators and the stakeholder partners to establish reasonable service level objectives and error budgets with your customers
• Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
• Serves as the main point of contact during major incidents for your application and has the skills to identify and solve the issue quickly to avoid financial loss to the business
• Offers a high level of technical expertise within one or more technical domains and provides advice and mentorship to other engineers
• Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.

Required qualifications, capabilities, and skills

• A. Formal training or certification on site reliability engineering concepts and 5+ years applied experience.
• Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
• Fluent in at least one programming language such as: Python, Java/Spring Boot, .Net
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
• Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.
• Proficient knowledge and experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection
• Proficient with continuous integration and continuous delivery practices and tooling
• Proficient with container and container orchestration
• Experience with troubleshooting common networking technologies and issues
• Advanced knowledge of software applications and technical processes with emerging depth in one or more technical disciplines, and actively self-educates to evaluate and recommend suitable new technologies