Lead Site Reliability Engineer

Worky; Plano (TX); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

comprehensive health care coverage

on-site health and wellness centers

retirement savings plan

tuition reimbursement

mental health support

Job summary

JPMorgan Chase & Co. is seeking a Lead Site Reliability Engineer for the Chief Technology Office, Identity & Access Management. You will own non-functional requirements, influence strategic planning, and drive improvements in customer experience, resiliency, security, and automation across applications.

You will mentor engineers, scale SRE adoption, and shape reliability metrics while leveraging AI capabilities within a secure, blameless environment.

Qualifications

• Formal training or certification in software engineering concepts plus 5+ years of applied experience.
• Advanced knowledge of SRE principles and a track record of implementing SRE across application and platform teams while avoiding common pitfalls.
• Experience leading technologists to manage and resolve complex technology issues at a firmwide level.
• Ability to influence team culture by championing innovation and driving change.
• Experience hiring, developing, and recognizing talent.
• Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab, Terraform).
• Experience with containers and orchestration (e.g., Docker, Kubernetes, ECS).
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows with strong validation habits.

Responsibilities

• Lead SRE practices that balance delivery speed, efficiency, and system stability
• Partner with engineering peers and senior stakeholders to drive strong, shared outcomes
• Scale SRE adoption across application and platform teams
• Set reliability expectations and show progress through stability and reliability metrics
• Run blameless, data-driven post-incident reviews and regular debriefs to turn lessons into improvements
• Build a continuous-improvement culture by gathering feedback and improving the customer experience
• Coach entry- to mid-level engineers and promote knowledge sharing through internal forums and communities
• Use enterprise-authorized AI capabilities to accelerate major-incident triage and post-incident analysis
• Lead reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices to ensure resiliency and security controls

Skills

SRE principles

5+ years experience

Leadership

CI/CD tools

Containers & orchestration

AI in operations

Issue investigation & post-incident

Education

Formal training or certification in software engineering

Tools

Jenkins

GitLab

Terraform

Docker

Kubernetes

ECS

Job description

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Lead Site Reliability Engineering at JPMorgan Chase within the Chief Technology Office, Identity & Access Management team, you are the non-functional requirement owner and champion for the applications in your remit. You are a key influencer in your team’s strategic planning, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. You act in a blameless, data-driven manner and navigate difficult situations with composure and tact.

Job responsibilitie s

• Lead SRE practices that balance delivery speed, efficiency, and system stability
• Partner with engineering peers and senior stakeholders to drive strong, shared outcomes
• Scale SRE adoption across application and platform teams
• Set reliability expectations and show progress through stability and reliability metrics
• Run blameless, data-driven post-incident reviews and regular debriefs to turn lessons into improvements
• Build a continuous-improvement culture by gathering feedback and improving the customer experience
• Coach entry- to mid-level engineers and promote knowledge sharing through internal forums and communities
• Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
• Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.

Required qualifications, capabilities, and skills

• Formal training or certification in software engineering concepts plus5+ yearsof applied experience
• Advanced knowledge of SRE principles and a track record of implementing SRE across application and platform teams while avoiding common pitfalls
• Experience leading technologists to manage and resolve complex technology issues at a firmwide level
• Ability to influence team culture by championing innovation and driving change
• Experience hiring, developing, and recognizing talent
• Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab, Terraform)
• Experience with containers and orchestration (e.g., Docker, Kubernetes, ECS)
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
• Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.

Preferred qualifications, capabilities, and skills

• Ability to code, troubleshoot, and demonstrate strong data fluency
• Strong troubleshooting skills across common networking technologies and issues
• Proficiency in at least one programming language (preferred:JavaScript, Go, Python)
• Working knowledge of modern service and integration patterns, includingGraphQL fundamentals,event-driven architecture (Kafka or equivalent), andobservability/telemetry with OpenTelemetry
• Strong understanding of OS platforms and distributed architecture

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching and more

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.