Senior Lead Software Engineer- SRE

Next Frontier Capital; Jersey City (NJ); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Lead Site Reliability Engineer to join the Enterprise technology AI/ML Data Platforms team in Jersey City.

The role focuses on building scalable, resilient data solutions, leading root cause analysis, production changes, and staffing discussions in collaboration with a global network of innovators. Key responsibilities include incident coordination, cross-functional collaboration, mentoring, and developing AI/ML solutions for troubleshooting and incident

Qualifications

• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform.
• Proficiency in running production incident calls and managing incident resolution.
• Experience in observability with monitoring and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others.
• Strong understanding of SLI/SLO/SLA and Error Budgets.
• Proficiency in Python or PySpark for AI/ML modeling.

Responsibilities

• Expertise in application development and support with multiple technologies such as Databricks, Snowflake, AWS, Kubernetes, etc.
• Coordinate incident management coverage to ensure effective resolution of application issues.
• Collaborate with cross-functional teams to perform root cause analysis and implement production changes.
• Mentor and guide team members to foster innovation and strategic change.
• Develop and support AI/ML solutions for troubleshooting and incident resolution.

Skills

SRE principles

Incident management

Observability

SLI/SLO/SLA

Python/PySpark

Automation

Systems design

Networking & CDN

Tools

Grafana

Dynatrace

Prometheus

Datadog

Splunk

Databricks

Snowflake

AWS

Job description

As a Lead Site Reliability Engineer at JPMorgan Chase within Enterprise technology AI/ML Data Platforms team, you will be instrumental in building scalable, resilient and market-leading data solutions. You will engage in root cause analysis, production changes, budgetary considerations, and staffing challenges. Your experience will be vital in managing and mentoring team members to drive strategic change, both within your team and in partnership with colleagues across JPMorgan Chase & Co.'s global network of innovators.

Job Responsibilities:

• Expertise in application development and support with multiple technologies such as Databricks, Snowflake, AWS, Kubernetes, etc.
• Coordinate incident management coverage to ensure effective resolution of application issues.
• Collaborate with cross-functional teams to perform root cause analysis and implement production changes.
• Mentor and guide team members to foster innovation and strategic change.
• Develop and support AI/ML solutions for troubleshooting and incident resolution.

Required qualification, skills and capabilities:

• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
• Proficiency in running production incident calls and managing incident resolution.
• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
• Strong understanding of SLI/SLO/SLA and Error Budgets
• Proficiency in Python or PySpark for AI/ML modeling.
• Must be able to reduce toil by building new tools to automate repeated tasks.
• Hands‑on experience in system design, resiliency, testing, operational stability, and disaster recovery
• Understanding of network topologies, load balancing, and content delivery networks.
• Awareness of risk controls and compliance with departmental and company‑wide standards.
• Ability to work collaboratively in teams and build meaningful relationships to achieve common goals.

Preferred Qualifications

• 10+ years in an SRE or production support role with AWS Cloud, Databricks, Snowflake or similar Technologies.
• AWS, Snowflake or Databricks certifications.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Promote robust data platforms, lead root cause analysis and changes, and mentor engineers to deliver scalable, resilient solutions.