Lead Site Coordinator

Serving Seniors; San Diego (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical & dental coverage

Paid holidays

Floating holiday

403(b) retirement match

Job summary

Serving Seniors in San Diego seeks a Site Operations Lead to support the Customer Service Manager and supervise multiple congregate dining sites. This role focuses on delivering exceptional client experiences, brand consistency, and operational excellence across centers.

The role includes mentoring Site Coordinators, managing daily dining room and kitchen operations, tracking meal counts, and preparing internal reports to support county meal goals.

Qualifications

• Must have a high school diploma or equivalent; AA/AS degree is a plus.
• Experience as a Site Coordinator or similar program position is preferred.
• Experience working with older adults and in congregate meal settings is preferred.
• Proficiency in Microsoft Office, especially Excel, Outlook, and Word.

Responsibilities

• Lead and support Site Coordinators; provide onboarding, mentoring, and daily guidance.
• Monitor program quality and site environment to reflect Serving Seniors branding.
• Track daily/monthly meal counts; maintain rosters and calendars; support reporting toward meal goals.
• Oversee day-to-day dining room and kitchen operations at assigned site; ensure smooth delivery and distribution of meals and donations.
• Coordinate schedules, meetings, events, and communications with the Customer Service Manager and central team.

Skills

Administrative skills

Customer service

Communication skills

Mentoring

Data tracking

Problem solving

Attention to detail

Education

High school diploma or equivalent

AA/AS degree desired

Site Coordinator experience preferred

Experience with older adults

MS Office proficiency

Tools

Microsoft Office

Job description

Location: Gary and Mary West Wellness Center

Job Purpose

The Site Operations Lead provides elevated operational and administrative support to the Customer Service Manager while continuing to perform Site Coordinator duties. This individual plays a key leadership role in ensuring congregate dining sites across the San Diego region operate with efficiency, excellence, and alignment to the Serving Seniors brand, whether in senior centers, recreation centers, or other community partner spaces.

The Site Operations Lead is obsessed with the client experience and committed to upholding high standards across all dining sites. They are responsible for administrative documentation, supporting progress toward County meal targets, mentoring peer Site Coordinators, helping identify new site locations, and improving day-to-day workflows. The Lead also serves as a liaison between sites and leadership, ensuring issues are resolved and communication flows smoothly across the department.

Who We Are

Established in 1970, Serving Seniors helps San Diego County’s low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. We work at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego is unlike any other senior center in the nation. Bringing together a range of supportive services under one roof, the Senior Wellness Center operates 365 days a year and offers two floors of integrated care, including health and social services, housing navigation, enrichment activities, lifelong learning, a Cyber Café and linkage to over 25 onsite direct service partners, including a senior dental center. Last fiscal year, we provided over 1.5 million meals and coordinated services to over 13,265 older adults.

Our Mission:

Helping seniors in poverty live healthy and fulfilling lives.

Our Vision:

All seniors, regardless of income, are able to thrive, engage in their communities, lead purposeful lives, and have a place they call home.

Our Core Values:

Advocacy - Acknowledging and supporting the needs of older adults at the individual, community, and policy-level.

Person-Centered - Seeing the whole person, providing coordinated support, and treating all with dignity and respect.

Integrity – Representing the values of honesty, trust, and transparency within our community.

Compassion & Empathy – Approaching our work with a heartfelt desire to better understand and serve.

Impact – Measuring and evaluating programs to ensure that for every dollar invested, there is a positive impact in the lives of those we serve.

Intentional Involvement – Promoting an environment that nurtures differences and allows individuals to be their entire, authentic selves.

Serving Seniors has received the San Diego Union-Tribune’s Top Workplaces Award nine out of the ten years the awards program has taken place, and most recently for six years in a row from 2019-2025.

Requirements

Key Responsibilities

Leadership & Oversight

• Serve as a peer leader and point of contact for Site Coordinators
• Support onboarding, mentoring, and daily guidance to Site Coordinators
• Promote a culture of excellence, hospitality, and consistency across all locations
• Monitor program quality and site environment to ensure they reflect the Serving Seniors brand regardless of site location
• Provide site coverage or backup when Site Coordinators are absent
• Coordinate with the Customer Service Manager to identify and help launch new congregate dining sites
• Troubleshoot issues and assist with conflict resolution when needed
• Backfill for the Customer Service Manager during absences

Administrative & Reporting Duties

• Track and reconcile daily and monthly meal counts from all congregate sites
• Maintain and update client rosters, lunch records, and site activity calendars
• Prepare and submit internal reports to support progress toward County meal allocation goals
• Use Excel and other software to organize data, document trends, and support compliance
• Coordinate schedules, site meetings, holiday coverage, and special events
• Respond to internal emails and support departmental communication
• Submit and track supply requests, schedule changes, and other admin forms
• Oversee the day-to-day operations of the dining room and kitchen at assigned site
• Ensure smooth delivery and distribution of meals, donations, and food service materials
• Act as liaison with food vendors and delivery drivers
• Accurately track seniors served and collect daily meal donations
• Provide a welcoming, respectful dining environment for seniors, volunteers, and guests
• Distribute monthly menus and support outreach efforts
• Communicate regularly with the Customer Service Manager and central team
• Uphold all agency policies and follow standard food safety and sanitation protocols

As a mandated reporter, report suspected elder abuse to Adult Protective Services

Required Qualifications

Education & Experience

• High School diploma or equivalent required, AA/AS degree highly desired
• Experience as a Site Coordinator or similar program position strongly preferred
• Experience working with older adults and in congregate meal settings preferred
• Proficiency in Microsoft Office (especially Excel, Outlook, and Word)

Skills & Attributes

• Strong administrative and organizational skills
• Deep commitment to exceptional client service and brand consistency
• Confident communicator—written, verbal, and interpersonal
• Able to mentor peers and foster teamwork
• Comfortable tracking data, producing reports, and managing site documentation
• Flexible and solutions-focused when facing operational challenges
• High attention to detail, follow-through, and accountability

Working Conditions

• Onsite position with regular travel between dining sites in the San Diego region
• Position requires standing, walking, lifting up to 30 pounds, and working in food service settings
• May be asked to step into additional coverage or coordination duties as needed

Why our current employees enjoy working for us:

• We offer a comprehensive benefits package. Serving Seniors pays 100% of employees medical & dental coverage. (For employees who qualify for benefits)
• We offer paid holidays and paid time off to all employees
• We offer a floating holiday to all employees
• We offer up to a 3% match on 403(b) retirement plans, to all employees
• We’ve been voted a best place to work for over five years in San Diego
• We are a stable company with over 50 years of experience
• We have served thousands of older adults throughout San Diego County making a positive impact and providing a higher quality of life to these individuals

Pay: $22 hourly

This employer is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law