Case Manager - Homeless Services

EXTOL International, Inc. is now Cleo; San Diego (CA); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Health & dental coverage fully paid

Paid holidays & PTO

Floating holiday

403(b) retirement match

Job summary

Serving Seniors seeks an HSS Case Manager - Homeless Services at the Wellness Center in San Diego. You will provide individualized social services, health referrals, and support to older adults, coordinating with partners and maintaining documentation.

The role requires a bachelor’s degree or equivalent experience; bilingual ability is a plus. A full benefits package includes paid medical/dental, holidays, and a retirement match.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience sufficient to perform the key accountabilities.

Responsibilities

• Connects clients to in-house and community resources.
• Liaises between clients and community providers, including referrals to Health Educators.
• Updates and manages community resources listings.
• Provide excellent customer service in an inter-disciplinary setting.
• Advocate and outreach to the community and stakeholders.
• Manage caseload with walk-ins and appointments.
• Develops and implements care plans for unmet needs with referrals.
• Conducts Universal Senior Assessment as applicable.
• Represent Serving Seniors at community meetings for older adults.
• Document all efforts and data entry in Case Worthy/Teams.

Skills

Bilingual

Analytical skills

Verbal communication

Written communication

Professional boundaries

Education

Bachelor’s degree preferred

Job description

Description

Job Title: HSS Case Manager - Homeless Services

Grade

P1-P3

FLSA Status

Non-Exempt

Department

Health & Social Services

Assignment Category

Full Time

Hours per day

8

Location

Wellness Center

Reports to

HSS Program Manager - Homeless Services

Starting Rate

$26-$27.21/hour DOE

Who We Are

Established in 1970, Serving Seniors helps San Diego County’s low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. We work at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego is unlike any other senior center in the nation. Bringing together a range of supportive services under one roof, the Senior Wellness Center operates 365 days a year and offers two floors of integrated care, including health and social services, housing navigation, enrichment activities, lifelong learning, a Cyber Café and linkage to over 25 onsite direct service partners, including a senior dental center. Last fiscal year, we provided over 1.5 million meals and coordinated services to over 13,265 older adults.

Our Mission

Helping seniors in poverty live healthy and fulfilling lives.

Our Vision

All seniors, regardless of income, are able to thrive, engage in their communities, lead purposeful lives, and have a place they call home.

Our Core Values

• Advocacy - Acknowledging and supporting the needs of older adults at the individual, community, and policy-level.
• Person-Centered - Seeing the whole person, providing coordinated support, and treating all with dignity and respect.
• Integrity – Representing the values of honesty, trust, and transparency within our community.
• Compassion & Empathy – Approaching our work with a heartfelt desire to better understand and serve.
• Impact – Measuring and evaluating programs to ensure that for every dollar invested, there is a positive impact in the lives of those we serve.
• Inclusive – Promoting an environment that nurtures differences and allows individuals to be their entire, authentic selves.

Top Workplace Award Recipient

• Serving Seniors has received the San Diego Union-Tribune’s Top Workplaces Award nine out of the ten years the awards program has taken place, and most recently for five years in a row from 2019-2025.

Job Purpose

The HSS Case Manager works independently and collaboratively with a multi-disciplinary team to ensure excellent service provision to older adults. The HSS Case Manager provides older adults with individualized social services, physical and mental health services, referrals to community partners, and general support for healthful daily living.

Job Duties And Responsibilities

• Connects clients to both in-house and community resources.
• Provides information on community health and welfare resources and acts as a liaison between community service providers and clients, including referrals to Serving Seniors Health Educators.
• Updates and manages community resources listings.
• Adheres to established policies and procedures, provides excellent customer service, and demonstrates ability to work in an inter-disciplinary setting.
• Provides advocacy and outreach to the community and fellow stakeholders.
• Manages a caseload dependent upon both walk-in and appointment hours.
• Demonstrates commitment to the values, vision, and mission of Serving Seniors
• Develops and implements a plan of care for clients’ unmet needs including supportive referrals to other community-based agencies.
• Conducts Universal Senior Assessment as applicable.
• Represents Serving Seniors at community meetings specific to older the adult population.
• Effectively communicates with multidisciplinary team members through regular coordination.
• Recognizes how individual performance affects overall agency goals and objectives.
• Completes efficient, timely and accurate documentation of all client efforts, interactions, referrals, and data entry into various software programs (Case Worthy, Teams) .
• Complies with budgetary guidelines.
• Performs other duties as assigned.

Requirements

Required Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job; may require degree in specialized field, e.g., social work.

Preferred Skills

• Excellent analytical, verbal, and written communication skills; ability to establish rapport.
• Strongly defined sense of professional boundaries
• Ability to think critically, solve problems creatively, and effectively assist clients in difficult situations.
• A positive attitude, desire to learn and grow, and aspirations to lead.
• Ability to maintain professional capacity during crisis situations.
• Demonstrates integrity, honesty, a sense of responsibility, ability to use good judgment and maintain confidentiality.
• Ability to work independently as well as within a team-based approach, multi-task, and set priorities to meet deadlines.
• Possesses excellent organizational skills.
• Ability to work collaboratively with both internal and external partners.

High level of proficiency in web-based systems, Microsoft Office, and other client Record Management systems.

Bilingual

Physical Demands and Work Environment

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. While performing the duties of this job, the employee is regularly required to remain in a stationary position for extended periods of time whilst meeting with clients and is regularly exposed to normal risks of working in an office environment.

Why Our Current Employees Enjoy Working For Us

• We offer a comprehensive benefits package. Serving Seniors pays 100% of employees medical & dental coverage. (For employees who qualify for benefits)
• We offer paid holidays and paid time off to all employees
• We offer a floating holiday to all employees
• We offer up to a 3% match on 403(b) retirement plans, to all employees
• We’ve been voted a best place to work for over five years in San Diego
• We are a stable company with over 50 years of experience
• We have served thousands of older adults throughout San Diego County making a positive impact and providing a higher quality of life to these individuals

Pay : $26 - $27.21 hour DOE

This employer is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.