Lead ServiceNow Software Engineer

Publix Super Markets; Lakeland (FL); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

ESOP

Stock purchase plan

401(k)

Health, dental and vision

PTO

Parental leave

Disability insurance

Tuition reimbursement

Free meals

Job summary

Publix Super Markets is seeking a Lead ServiceNow Software Engineer to independently drive ServiceNow implementations, integrations, CMDB, ITSM, and ITOM from requirements through design, development, and production support. You will partner with architects, analysts, product owners, QA, security, and stakeholders in a hands‑on leadership role.

The role requires 7+ years in ServiceNow architecture and enterprise delivery, with strong Agile, SDLC, and release management experience.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 7+ years of software engineering or enterprise application delivery experience.
• 7+ years designing/implementing ServiceNow ITSM/ITOM/CMDB solutions and integrations.
• 7+ years ServiceNow platform architecture, scripting, workflows, REST/SOAP integrations.
• 5+ years leading ServiceNow teams with ownership and mentoring.
• Strong engagement with cross-functional teams and executive stakeholders.
• Proven Agile/Scrum, SDLC, release management, and DevOps practices.

Responsibilities

• Lead analysis, design, architecture, development, and support of complex ServiceNow implementations across ITSM, ITOM, CMDB, and integrations.
• Translate business requirements into scalable, secure technical solutions for platform improvements and automation.
• Provide hands-on technical leadership across architecture, design decisions, development, code reviews, and governance.
• Mentor junior and mid-level developers across the SDLC and delivery execution.
• Act as a ServiceNow SME for platform support, upgrades, stability, and on-call rotations.

Skills

ServiceNow

ITSM

ITOM

CMDB

APIs

REST/SOAP

Flow Designer

UI Builder

Service Portal

Scripting

Lead Developer

Agile/Scrum

SDLC

Release management

Executive communication

DevOps

Education

Bachelor’s degree in CS/IS/Engineering

Tools

.NET Core

ASP.NET

C#

SQL

Kafka

Job description

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level - internships through technical leadership. Join a company consistently ranked among Fortune’s "100 Best Companies to Work For" and help us build more than great subs – build the future of technology at Publix.

Lead ServiceNow Software Engineer supporting Publix Technology’s ITSM business area. This role requires a hands‑on technical leader who can independently drive ServiceNow implementations, integrations, CMDB, ITSM, and ITOM solutions from business requirements through design, architecture, development, code review, deployment, and production support while partnering with architects, analysts, product owners, QA, security teams, and business stakeholders.

Location: Hybrid (Lakeland, FL)

Work Model

Hybrid role based in Lakeland, FL.

Why Join Us?

• Hybrid Flexibility: Work remotely when you need focus time and join us onsite for high‑impact collaboration and brainstorming sessions.
• Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.
• Cutting‑Edge AI Projects: Drive innovation in AI platforms, integrating advanced tools and frameworks to solve complex business challenges.
• Empowered Culture: We value autonomy, creativity, and continuous learning - your ideas shape the future of technology in our organization.

Your Impact

• Independently lead the analysis, design, architecture, development, implementation, and support of complex ServiceNow implementations across ITSM, ITOM, CMDB, integrations, and enterprise workflows.
• Translate business requirements into scalable, secure, and maintainable technical solutions that improve platform capabilities, workflow automation, and user experience.
• Provide hands‑on technical leadership across solution architecture, design decisions, development execution, code reviews, platform governance, and engineering best practices.
• Mentor junior and intermediate developers through requirements analysis, solution design, development, troubleshooting, code quality, and delivery execution across the SDLC.
• Act as a ServiceNow subject matter expert for platform support, upgrades, operational stability, root cause analysis, and after‑hours support for critical services.
• Influence business and technology stakeholders through clear technical recommendations, executive‑level communication, and collaborative decision‑making.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, a related field, or equivalent experience.
• 7+ years of software engineering or enterprise application delivery experience.
• 7+ years designing, integrating, and implementing scalable ServiceNow solutions across ITSM, ITOM, CMDB, Problem, Change, Request, APIs, Integration Hub, and Workflow Data Fabric.
• 7+ years of ServiceNow platform architecture, data model, scripting, workflows, Flow Designer, Service Portal, UI Builder, and REST/SOAP integrations experience.
• 5+ years leading ServiceNow teams as a hands‑on lead developer, including architecture support, implementation ownership, delivery execution, production support, mentoring, and code reviews.
• Ability to effectively engage with cross‑functional business teams, product owners, analysts, architects, QA, security, infrastructure, support teams, and business stakeholders in large enterprise environments to independently lead projects.
• Strong Agile/Scrum, SDLC, release management, troubleshooting, documentation, stakeholder management, executive communication, and technical influence skills.

Preferred Qualifications

• 9+ years of software engineering experience in large enterprise environments, including strong ServiceNow platform experience and 5+ years in a Lead or Principal Developer role.
• 5+ years of hands‑on development experience with .NET, .NET Core, ASP.NET, C#, and SQL.
• ITIL certification and ServiceNow certifications such as CSA, CAD, or CIS in ITSM, ITOM, CSM, or related areas.
• Experience leading technical design and development across multiple ServiceNow product areas, teams, or enterprise platforms.
• Experience designing API‑driven, event‑based, or integration‑heavy solutions using asynchronous processing, enterprise messaging, Kafka, cloud platforms, or similar technologies.
• Experience with ATF, test‑driven development, CI/CD pipelines, source control, deployment automation, and modern DevOps practices.
• Experience extending or integrating SaaS, commercial, low‑code, or no‑code platforms, including Power Platform, Power Apps, Power Automate, or Dataverse.
• Experience with enterprise service workflows, case management, contact center capabilities, AI‑assisted automation, NLP, classification, routing, summarization, recommendations, ServiceNow upgrades, and release management.

Benefits Information

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost.
• An opportunity to purchase additional shares of our privately‑held stock.
• 401(k) retirement savings plan.
• Group health, dental and vision plans.
• Paid Time Off.
• Paid Parental Leave.
• Short‑and‑long‑term disability insurance.
• Tuition reimbursement.
• Free hot lunches (buffet‑style) at facilities with a cafeteria.
• Visit our website to see all of our benefits: https://jobs.publix.com/benefits/

Year End Bonus

As a year‑end bonus to associates, Publix issues one month’s extra pay (pro‑rated in the first year) each year if the associate remains employed through the issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.