Lead ServiceNow Engineer

Raymond James; Saint Petersburg (FL); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Disability Benefits

Retirement Savings

Paid Time Off

Job summary

Raymond James is seeking a Lead Engineer for our ServiceNow Solutions team in St. Petersburg, FL. The position follows a hybrid work model, with in-office presence required three days per week.

You will design, develop, test, and support applications on the ServiceNow platform, handling complex problems and leading project efforts. A strong background in JavaScript and ServiceNow modules is essential.

Qualifications

• 6–10 years of general experience.
• Proven experience with ServiceNow platform design and implementation.
• Strong collaboration across teams and ability to lead projects.

Responsibilities

• Analyze system requirements and define interfaces between components.
• Design, code, test, implement, and support ServiceNow modules.
• Lead assigned projects, allocate tasks, and monitor performance.
• Evaluate new technologies and methodologies to meet business needs.
• Prepare project plans and document test results and remedial actions.
• Ensure timely delivery within budget and scope.

Skills

ServiceNow Modules

JavaScript

REST API

Integrations

Scoped Apps

Now Experience

Flow Designer

UI Builder

Automation Testing

Education

Bachelor’s in Computer Science

Bachelor’s in Business Administration

Bachelor’s Degree Required

Job description

Job Description Summary

Raymond James is seeking a Lead Engineer for our ServiceNow Solutions team. The ServiceNow Solutions Team provides technology solutions and support across the entire Raymond James Organization built on the ServiceNow platform.

Job Description Summary

Raymond James is seeking a Lead Engineer for our ServiceNow Solutions team. The ServiceNow Solutions Team provides technology solutions and support across the entire Raymond James Organization built on the ServiceNow platform.

Job Description

As a Lead Engineer, you will analyze business requirements and problems and drives research to design quality technical solutions. You will be involved in portions of the full systems life cycle (based on experience/skills) and will be responsible for designing, coding, testing, implementing, maintaining, and supporting applications and modules on the ServiceNow platform delivered on time and within budget. You will manage complex problems independently and demonstrates analytical thinking, are able to make judgements and recommendations based on the analysis and interpretation of data.

This position follows a hybrid work model, with an expectation to be in the office 3 days per week at the St. Petersburg, FL Corporate Office location.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

• Analyzes system requirements, including identifying program interactions and appropriate interfaces between impacted components and sub systems.
• Makes recommendations towards the development of new code or to reuse of existing code.
• May lead assigned projects, including assigning tasks, coordinating efforts, and monitoring performance.
• May recommend new technologies and methodologies to management for meeting business needs, resolving problems and exploiting opportunities. Remains current with new technologies.
• Obtains and evaluates information on factors such as reporting formats required, costs, and security needs to determine hardware configuration.
• Participates in software system testing and validation procedures, programming and documentation.
• Provides technical advice and assists in solving programming problems.
• Writes and/or reviews system specifications, including output requirements and flow charts.
• Assists in preparing project plans using project management tools.
• Reviews test results; documents test activities, and records remedial actions.
• Ensures proper analysis of problems and programming approaches to prevent rework and schedule slippage.
• Performs other duties and responsibilities as assigned.

Skills

• ServiceNow IT Modules (i.e., ITSM, ITOM, ITBM/ SPM, GRC/ IRM, SecOps, Vulnerability Response, Service Portal, SAM Pro, Integration Hub, and/or Performance Analytics.)
• Development in JavaScript on the ServiceNow Platform
• Integrations (e.g., REST APIs, LDAP, Active Directory, JDBC, Orchestration, etc.)
• Scoped Applications
• Service Portal, UI Builder, Configurable Workspace, and Now Experience Framework
• Flow Designer
• Integration Hub
• Automated Test Framework (ATF)

Education

Bachelor’s: Business Administration, Bachelor’s: Computer and Information Science, Bachelor’s (Required)

Work Experience

General Experience - 6 to 10 years

Certifications

Travel

Workstyle

Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

Benefits

• medical, dental, and vision
• life insurance
• critical illness insurance and accident insurance
• disability benefits
• retirement savings
• paid time off (including vacation, holidays, and sick leave)
• and parental leave.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We Expect Our Associates At All Levels To

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.