Lead Servicenow Developer

Rivago Infotech Inc; Charlotte (NC); On-site; USD 140,000 - 170,000; Full time

Job summary

Rivago Infotech Inc is seeking a ServiceNow Lead Engineer (Vulnerability Response Specialist) for a long-term project in Charlotte, NC. You will drive the implementation, architecture, and governance of the AVR ingestion workstream, coordinating across business, platform, and delivery teams to ensure reliable data processing within ServiceNow.

You will define end-to-end ingestion architecture, data contracts, and secure integration patterns, while mentoring engineers and QA.

Qualifications

• Strong hands-on ServiceNow engineering experience, including scoped applications, server-side and client-side scripting, Flow Designer, IntegrationHub, REST/SOAP integrations, import sets, transform maps, and security controls.
• Ability to design robust ingestion pipelines with validation, reconciliation, error handling, observability, retry, and audit-trail capabilities.
• Experience leading distributed delivery teams and communicating technical decisions to business, architecture, security, and product stakeholders.
• Working knowledge of Agile delivery, source control, release governance, and production support.
• Experience with AI/LLM-generated content, document or data ingestion, human-in-the-loop review, or regulated/auditable workflows.
• Experience with automated testing, CI/CD integration, platform health controls, and enterprise integration patterns.

Responsibilities

• Lead requirement elaboration and translate business, ingestion, workflow, security, and reporting needs into an implementable ServiceNow technical design.
• Define the end-to-end architecture for receiving, validating, transforming, persisting, and processing AVR data within ServiceNow.
• Establish data contracts, field mappings, validation rules, duplicate-handling logic, exception paths, and auditability requirements with stakeholders.
• Provide technical direction for integrations using ServiceNow APIs, IntegrationHub, import sets, transform maps, and secure authentication patterns.
• Design or govern custom tables, scoped-application components, flows, business rules, script includes, notifications, scheduling, and dashboards.
• Ensure alignment with platform standards, scope, and data privacy, performance, and upgradeability expectations.
• Own backlog refinement, estimation, dependency identification, walkthroughs, and engineering acceptance criteria.
• Guide engineers and QA, remove blockers, and coordinate defect triage across onshore/offshore teams.
• Plan deployment sequencing and support change, release, rollback, production-readiness, and post-deployment validation.
• Maintain architecture decisions, technical design docs, interface specs, and knowledge-transfer materials.

Skills

ServiceNow engineering

Scripting (server/client)

Flow Designer

IntegrationHub

REST/SOAP integrations

Import sets / Transform maps

Security controls

Ingestion pipelines design

Observability / Auditability

Agile / CI/CD / release governance

AI/LLM ingestion workflows

Job description

Role: ServiceNow Lead Engineer (Vulnerability Response Specialist)

Duration: Long term Project

Role Objective

Drive & lead the implementation of the technical solution, architecture, and engineering governance for the ServiceNow workstream supporting LLM-sourced AVR (Application Vulnerability Response) ingestion. Act as the primary onshore technical interface across business, platform, integration, data, security, and onshore-offshore delivery team members.

Configure and develop the ServiceNow application components required for reliable AVR ingestion and downstream processing, working under the technical direction of the Lead Engineer and in close collaboration with QA and other platform integration teams and program manager.

Key Responsibilities

• Lead requirement elaboration and translate business, ingestion, workflow, security, and reporting needs into an implementable ServiceNow technical design.
• Define the end-to-end architecture for receiving, validating, transforming, persisting, and processing LLM-sourced AVR data within ServiceNow.
• Establish data contracts, field mappings, validation rules, duplicate-handling logic, exception paths, and auditability requirements with source-system and business stakeholders.
• Provide technical direction for integrations using appropriate ServiceNow APIs, IntegrationHub capabilities, import sets, transform maps, scripted interfaces, and secure authentication patterns.
• Design or govern custom tables, scoped-application components, flows, subflows, business rules, script includes, notifications, scheduled processing, and operational dashboards.
• Ensure alignment with ServiceNow platform standards, application scope, configuration-over-customization principles, access controls, data privacy, performance, and upgradeability expectations.
• Own technical backlog refinement, estimation, dependency identification, solution walkthroughs, code-review standards, and engineering acceptance criteria.
• Guide the Application Engineer and QA/ATF Engineer, remove technical blockers, and coordinate defect triage and resolution across onshore and offshore teams.
• Plan deployment sequencing and support change, release, rollback, production-readiness, and post-deployment validation activities.
• Maintain architecture decisions, technical design documents, interface specifications, configuration documentation, and knowledge-transfer materials.

Required Skills and Experience

• Strong hands-on ServiceNow engineering experience, including scoped applications, server-side and client-side scripting, Flow Designer, IntegrationHub, REST/SOAP integrations, import sets, transform maps, and security controls.
• Ability to design robust ingestion pipelines with validation, reconciliation, error handling, observability, retry, and audit-trail capabilities.
• Experience leading distributed delivery teams and communicating technical decisions to business, architecture, security, and product stakeholders.
• Working knowledge of Agile delivery, source control, update sets or application repository practices, release governance, and production support.
• Experience with AI/LLM-generated content, document or data ingestion, human-in-the-loop review, or regulated/auditable workflows.
• Experience with automated testing, CI/CD integration, platform health controls, and enterprise integration patterns.

Certifications

• ServiceNow Certified System Administrator (Must)
• ServiceNow Implementation specialist (CIS- VR) (Must)