Lead ServiceNow AI Architect & Transformation Manager

EY; Cincinnati (OH); Hybrid; USD 142,600 - 261,500; Full time

Benefits offered by this job

Comprehensive compensation and benefits

Flexible vacation policy

Medical and dental coverage

Pension and 401(k) plans

Job summary

EY is looking for a ServiceNow AI Architect Manager to lead teams in ServiceNow transformations. This role involves developing innovative AI solutions and managing multi-disciplinary teams to deliver successful projects.

Ideal candidates possess experience with ServiceNow AI solutions, significant consulting experience, and strong skills in team management and client relationships. EY offers a rewarding compensation package and flexible vacation policies.

Qualifications

• 2-5 years of ServiceNow NOW Assist implementation experience.
• Experience with ServiceNow’s AI solutions.
• 1 of the following ServiceNow certifications: Suite Certification – NOW Assist for ITSM, HRSD, or CSM.
• 5+ years of consulting experience.

Responsibilities

• Lead ServiceNow Transformation teams.
• Design and develop cutting-edge AI solutions.
• Provide feedback and direction to team members.

Skills

Engagement lead on ServiceNow AI projects

Team management and mentoring

Client relationship building

AI-driven transformation knowledge

Configuring AI Search capabilities

Managing NOW Assist Skills Kit

Managing Moveworks for ticket resolution

Prompt engineering

Integrating multiple LLMs

Implementing RAG techniques

Leading design sessions

Agile and waterfall methodologies

Pre-sales support

Creating project artifacts

Education

Bachelor's degree in relevant field

Job description

EY is looking for a ServiceNow AI Architect Manager to lead teams in ServiceNow transformations. This role involves developing innovative AI solutions and managing multi-disciplinary teams to deliver successful projects.

Ideal candidates possess experience with ServiceNow AI solutions, significant consulting experience, and strong skills in team management and client relationships. EY offers a rewarding compensation package and flexible vacation policies.