Lead Service Valet — Grow in Field Ops

Valet Living; Richmond (VA); On-site; USD 63,370,000 - 71,635,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Valet Living in Richmond, VA is seeking a Lead Service Valet to support service coverage, quality control, and team development at apartment communities. Reporting to the Operations Manager, this hands-on role leads routes, trains staff, and conducts audits to maintain service levels and safety.

You'll cover Area Leader duties during absences, manage outdoor work in all weather, and collaborate with client contacts while lifting up to 50 lbs and driving an insured vehicle.

Qualifications

• Demonstrated leadership and ability to train and coach teammates.
• Strong customer-first mindset with service focus.
• Excellent communication and organizational skills.

Responsibilities

• Cover Area Leader duties during absences and manage assigned service areas.
• Train and support Service Valets; complete handoffs and onboarding as needed.
• Conduct audits to assess service quality, safety, and operational efficiency.
• Fill in on trash collection routes when needed due to absences or high volume.
• Respond to service issues quickly and elevate complex problems.
• Identify trends, prevent recurring issues, and recommend process improvements.
• Provide support across multiple districts as business needs change.
• Help with container delivery, new client launches, and community events.
• Maintain positive relationships with peers, leadership, and client contacts.
• Report safety hazards, equipment issues, and personnel concerns.

Skills

Team leadership

Customer service

Problem solving

Communication

Independent work

Job description

Valet Living in Richmond, VA is seeking a Lead Service Valet to support service coverage, quality control, and team development at apartment communities. Reporting to the Operations Manager, this hands-on role leads routes, trains staff, and conducts audits to maintain service levels and safety.

You'll cover Area Leader duties during absences, manage outdoor work in all weather, and collaborate with client contacts while lifting up to 50 lbs and driving an insured vehicle.