Lead Service Technician - Overhead Doors

Guardian Access Solutions; Nashville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in access solutions is seeking a Lead Service Technician for Overhead Doors in Nashville. The role involves leading a team, maintaining equipment, and ensuring comprehensive project support across various divisions. Candidates should have at least 4 years of relevant experience and strong technical skills in electrical systems and customer service.

Benefits

Medical, dental, vision insurance

PTO and holiday pay

Seasonal overtime encouraged

Qualifications

• 4+ years in gate automation, electrical/access control, or similar.
• Knowledge of relay logic, electrical wiring, multimeter use.
• Fluent in English (speaking, reading, writing).

Responsibilities

• Repair and service overhead doors, access control equipment, gates, CCTV systems.
• Supervise a small service team and/or work independently on service calls.
• Maintain a safe, clean work environment and follow safety procedures.

Skills

Time Management

Leadership

Customer Service

Electrical Wiring

Relay Logic

Multimeter Use

Education

High School diploma, GED, or equivalent

Job description

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Guardian Access Solutions provided pay range

This range is provided by Guardian Access Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $30.00/hr

Role Overview

The Lead Service Technician for Overhead Doors is responsible for leading a small team and maintaining equipment within our overhead doors division, with a broad understanding of our other divisions, including gates, access control, and CCTV, to ensure comprehensive project support.

Essential Job Functions

• Repair and service overhead doors, access control equipment, gates, CCTV systems, and peripherals, including preventative maintenance.
• Pull wire through attics, work with loop saws, and perform work on roadways.
• Diagnose and resolve errors and technical problems.
• Install new equipment.
• Record service calls accurately, including time, service provided, and materials used.
• Supervise a small service team and/or work independently on service calls.
• Train team members from start to finish on jobsites.
• Assign tasks, adhere to schedules, and communicate with customers and project managers.
• Oversee loading/unloading of tools and supplies.
• Maintain and submit job-related paperwork promptly.
• Operate and maintain company vehicles safely.
• Maintain a safe, clean work environment and follow safety procedures.
• Willingness to learn new products and operate in a safety-conscious manner.
• Demonstrate strong customer service skills and teamwork.
• Maintain punctuality and flexibility in work hours.

Qualifications

• 4+ years in gate automation, electrical/access control, or similar.
• Knowledge of relay logic, electrical wiring, multimeter use.
• Ability to work independently and as part of a team, with willingness to learn.
• Strong time management and leadership skills.
• Preferred understanding of access control and CCTV systems.
• Ability to learn software/hardware for programming recording devices and access control panels.
• Background check and drug screening required.
• Valid driver’s license with a clean record.
• Flexible shifts, including on-call rotation.
• Physical ability to work outdoors in various weather conditions for long hours.
• Fluent in English (speaking, reading, writing).

Education and Certifications

• High School diploma, GED, or equivalent.

Work Environment

Fast-paced warehouse and field setting, requiring physical activity including lifting up to 100 pounds and long periods of standing and walking.

Benefits

Medical, dental, vision, voluntary life insurance, and other benefits. PTO, holiday pay, and seasonal overtime encouraged.

Additional Information

• Hourly pay based on experience.
• Basic tools provided; employee supplies own tools.
• Work hours approximately 7AM-4PM, with travel required.

Physical Requirements

Regular talking, hearing, dexterity, and physical activity; reasonable accommodations available.

Other

This description is not exhaustive; duties may change. Guardian Access Solutions is an equal opportunity employer and does not sponsor work visas.