Lead, Service Technician

Jobtailor

Melbourne (FL)

On-site

USD 120,000 - 150,000

Full time

9 days ago

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Job summary

Jobtailor is seeking a senior avionics lead to serve as the technical authority for installations, troubleshooting, and customer support across field operations in the United States. You will diagnose complex failures in flight management, displays, GPS, and autopilots, while mentoring engineers and leading cross-functional installation teams.

Responsibilities include conducting post-install flight tests, approving complex work, and driving continuous service improvements.

Qualifications

At least 10 years of relevant experience leading avionics installation and troubleshooting operations.
Certification or degree in a related technical field preferred.
Working knowledge of general aviation avionics architecture, including flight management systems, displays, GPS, autopilots, and comms.
Familiarity with FAA regulations, TSO standards, and Part 23/43 certification requirements.
Ability to read wiring diagrams, installation drawings, and interface control documents.
Experience using test equipment to validate system performance.

Responsibilities

Serve as the primary technical authority for complex avionics installations, troubleshooting, and customer support across field service operations.
Independently diagnose and resolve system failures and integration issues across flight management systems, displays, GPS navigators, and autopilots.
Lead root-cause analysis and corrective action on escalated issues.
Execute complex installations and upgrades at customer sites, dealer facilities, and OEM production lines.
Conduct post-installation flight testing and validation for regulatory compliance and customer specifications.
Mentor and train Service Engineers at every level.
Review and approve work on complex installations.
Serve as on-site technical lead for multi-engineer projects and customer training events.
Develop installation standards, service bulletins, and technical documentation.
Drive continuous improvement in service delivery.
Partner with engineering to turn recurring field issues into design and process improvements.
Represent Avidyne systems at customer sites and industry events as a subject matter expert.

Skills

Avionics installation leadership

Flight management systems knowledge

Troubleshooting expertise

CAN bus / ARINC 429

Regulatory compliance knowledge

Root-cause analysis

Mentoring engineers

Customer liaison

Technical documentation

Team leadership

Education

Technical degree or certification

Tools

Multimeters

Oscilloscopes

Installation drawings

Interface control documents

Aircraft maintenance manuals

Job description

Serve as the primary technical authority for complex avionics installations, troubleshooting, and customer support across field service operations
Independently diagnose and resolve system failures and integration issues across flight management systems, displays, GPS navigators, and autopilots
Lead root-cause analysis and corrective action on escalated issues
Execute complex installations and upgrades at customer sites, dealer facilities, and OEM production lines
Conduct post-installation flight testing and validation for regulatory compliance and customer specifications
Mentor and train Service Engineers at every level
Review and approve work on complex installations
Serve as on-site technical lead for multi-engineer projects and customer training events
Develop installation standards, service bulletins, and technical documentation
Drive continuous improvement in service delivery
Partner with engineering to turn recurring field issues into design and process improvements
Serve as primary liaison for key accounts and dealers
Train customers and installation shops on Avidyne systems
Represent Avidyne at industry events as a subject matter expert

Requirements

At least 10 years of relevant experience leading avionics installation and troubleshooting operations
Certification or degree in a related technical field preferred
Working knowledge of general aviation avionics architecture, including flight management systems, integrated flight displays, GPS navigation, autopilots, and communication systems
Working knowledge of TSO standards, FAA regulations governing avionics installations, and aircraft certification requirements under Part 23 and Part 43
Skill in reading avionics wiring diagrams, installation drawings, interface control documents, and aircraft maintenance manuals
Skill in using test equipment such as multimeters and oscilloscopes to validate system performance
Ability to mentor engineers at varying skill levels
Ability to lead cross-functional teams during installations
Ability to communicate complex technical information clearly to customers, dealers, and non-technical stakeholders
Ability to travel to customer sites nationwide
Ability to work in challenging physical environments, including small aircraft cockpits and confined spaces
Airframe and Powerplant (A&P) certificate with Inspection Authorization (IA) helpful to have
Private Pilot certificate or higher with instrument rating helpful to have
Experience leading Avidyne avionics installations helpful to have
Experience with competitive avionics platforms from Garmin, Honeywell, or Collins Aerospace helpful to have
Experience working with FAA Designated Engineering Representatives (DERs) or participating in supplemental type certificate (STC) development activities helpful to have
Experience supporting OEM production line installations or as a factory liaison engineer helpful to have
Familiarity with Cirrus, Piper, Cessna, Beechcraft, and Mooney aircraft platforms helpful to have
Experience with CAN bus protocols, ARINC 429 data bus architecture, or RS-232/RS-422 serial communication standards helpful to have
Background in electronics repair, component-level troubleshooting, or avionics bench repair helpful to have
Certification in IPC-620 cable and wire harness assembly standards helpful to have

Core Competencies

Demonstrates extensive expertise in avionics installation and troubleshooting, with a strong focus on regulatory compliance and customer specifications. Capable of leading cross-functional teams and mentoring engineers while driving continuous improvement in service delivery.

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