Lead Service Technician

Daisy - Ocala; Athens (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Daisy, a leading smart space installation company, is seeking a detail-driven Lead Service Technician to support operations in Ocala, Florida. This role involves installing and troubleshooting integrated systems, ensuring high-quality installations, and mentoring junior technicians. The ideal candidate has a strong technical background with Control4 systems and a commitment to exceptional service.

Benefits

Competitive compensation

Training and Development

Career Pathways & Upward Mobility

Qualifications

• 2-3 years of hands-on experience with low-voltage integrated systems installation.
• Strong knowledge of AV, networking, and smart home technologies.
• Clean driving record and valid Florida driver’s license.

Responsibilities

• Install, configure, and service Control4 and integrated AV systems.
• Troubleshoot audio, video, networking, and control systems.
• Lead and mentor junior technicians.

Skills

Customer-focused attitude

Problem-solving skills

Communication skills

Ability to lead teams

Technical knowledge of AV systems

Tools

Control4

Savant

Crestron

Job description

About Daisy

Daisy is a national smart space installation and services company that simplifies smart home and office technology to make it work optimally, solving one of the biggest in-home problems today and bringing more joy into the lives of our clients. We are seeking a detail-driven Lead Service Technician to help keep our team running smoothly and support our expanding operations across the United States.

Why You’ll Love This Role

We are seeking a detail-oriented, tech-savvy Lead Service Technician to support accounting operations across a dynamic, multi-branch organization. This role is ideal for someone who thrives on the idea of solving one of the biggest in-home problems today and bringing more joy into the lives of our clients. We are seeking a Lead Technician in our Ocala, FL, branch who is proficient at installing, configuring, and maintaining low-voltage integrated system equipment, devices, and components. The right candidate for this role has complete knowledge of Control 4 and understands the basic concepts of how audio, video, communication, and control devices work. The Lead Technician performs system configuration, calibration, programming, testing, and troubleshooting, as well as demonstrates mastery of basic wiring/cabling for low-voltage integrated systems.

What You'll Be Doing

• Install, configure, and service Control4 and other integrated AV, networking, and home automation systems
• Terminate and install low-voltage cabling, panels, and junction boxes
• Troubleshoot audio, video, networking, and control systems—both simple and complex
• Interpret project blueprints and system schematics to execute installations accurately
• Ensure clean, code-compliant, and high-performance installations at client sites
• Communicate daily progress and issues to the Project Manager
• Act as the on-site point of contact for clients, designers, builders, and architects
• Maintain company vehicle, tools, and equipment in excellent condition
• Mentor and lead junior technicians as needed
• Deliver service that meets Daisy’s standards for quality, reliability, and professionalism

What You Bring to the Team

• 2–3 years of hands-on experience with low-voltage integrated systems installation
• Proficiency with Control4 systems; experience with Savant or Crestron is a plus
• Strong knowledge of AV, networking, and smart home technologies
• Positive, customer-focused attitude and a strong work ethic
• Excellent communication and problem-solving skills
• Ability to lead teams and manage workflow on-site effectively
• Comfortable working independently and collaboratively
• Physically capable of lifting up to 50 lbs and performing tasks such as kneeling, standing, and climbing
• Clean driving record and valid Florida driver’s license
• Must pass background check and drug screening
• Availability Monday–Friday, 8 am–5 pm, with flexibility for occasional on-call evenings or weekends

What We Offer

• Competitive compensation
• Training and Development
• Career Pathways & Upward Mobility

Our Mission and Culture
Mission: Enhance the human experience through smart spaces
Vision: Become the most beloved brand in technology services

Our core values guide everything we do:

• Delight: Deliver magical client experiences
• Accountability: Own your work with transparency and integrity
• Innovation: Embrace creativity to solve challenges
• Service: Put clients, teammates, and partners first
• You: Celebrate diverse backgrounds and perspectives

Additional Information

We maintain a smoke-, drug, and alcohol-free workplace on-site and when representing Daisy. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Please note: At this time, we are unable to sponsor work visas or consider candidates who require visa sponsorship now or in the future.

Ready to Join a Mission-Driven Team?

If you’re a detail-focused professional who loves numbers, technology, and teamwork, Daisy wants you! Help us build the future of smart living and apply today!