Lead Service Specialist

Global Business Transformation Solutions, LLC (GBTS); Redwood Junction (CA); Vor Ort; USD 33.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Zusammenfassung

Opensity Solutions in Redwood City, CA seeks a Lead Service Specialist to manage front desk operations, hospitality and essential office services. You will serve as primary contact for attorneys, staff and visitors, ensuring a professional and welcoming environment and handling mail, packages, copy/print/scan tasks, conference room support, and hoteling coordination.

The role emphasizes exceptional customer service, accurate messaging, and collaboration with the client’s staff.

Qualifikationen

• High school diploma or GED required.
• Minimum of one year in receptionist or customer service roles preferred.
• Experience in professional services or law firm environment preferred.
• Strong customer service, communication, and interpersonal skills.
• Professional appearance and demeanor, able to interact effectively with attorneys and clients.

Aufgaben

• Provide front desk and office services support, hospitality, and reception.
• Support conference room operations, hoteling, and mail processing.
• Answer calls professionally and relay messages accurately.
• Greet visitors and maintain a clean, professional lobby.
• Coordinate supplies and process outgoing mail and courier shipments.
• Assist with invoices and general administrative duties as needed.

Kenntnisse

Customer service

Communication

Interpersonal skills

Organizational skills

Attention to detail

Professional appearance

Confidentiality

Ausbildung

High school diploma or GED

Tools

Copiers

Scanners

Postage systems

Jobbeschreibung

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

Opensity Solutions is seeking a customer-focused and detail-oriented Lead Service Specialist to support the daily operations of a law firm. This position plays a key role in delivering exceptional front desk, office services, hospitality, and administrative support while ensuring a professional and welcoming experience for attorneys, staff, clients, and visitors. Responsibilities include reception coverage, mail and package processing, copy/print/scan production, conference room, guest office (hoteling), hospitality support, administrative tasks, and other services outlined in Opensity Solutions' service agreement with the client.

Location: Redwood City, CA Pay: 24-26hr

Essential Responsibilities

• Serve as the primary point of contact in office services, providing exceptional customer service to attorneys, staff, clients, and visitors.
• Work closely with the client's staff to support reception, office services, hospitality, conference room operations, and hoteling.
• Answer and direct incoming telephone calls in a professional manner.
• Take accurate and complete messages for unavailable staff.
• Greet, announce, and assist visitors promptly and professionally.
• Maintain a clean, organized, and professional reception area and lobby.
• Coordinate the ordering, stocking, and organization of office and hospitality supplies.
• Receive, sort, scan, meter, and distribute incoming and outgoing U.S. mail and courier packages while staying current on postal regulations and rates.
• Follow established procedures to process and track courier, messenger, FedEx, UPS, USPS, and other package deliveries.
• Accurately complete copy, print, scan, binding, and other document production requests according to written and verbal instructions.
• Back up the receptionist for breaks and lunches, which includes: answer and direct incoming telephone calls in a professional manner, taking accurate and complete messages for unavailable staff, greeting, announcing, and assisting visitors promptly and professionally, and maintaining a clean, organized and professional reception area and lobby.
• Perform basic mathematical calculations to accurately determine production volumes, labor time, and related tracking information.
• Maintain accurate records of production requests, chargebacks, overtime, logs, and other operational reporting.
• Perform general administrative duties, including submitting invoices, expense reports, purchase requests, and other administrative documentation as assigned.
• Assist with additional office operations and special projects as needed.

Qualifications

• High school diploma or GED required.
• Minimum of one (1) year of experience as a receptionist, office services, administrative support, or customer service role preferred.
• Experience working in a professional services or law firm environment is preferred.
• Strong customer service, communication, and interpersonal skills.
• Professional appearance and demeanor with the ability to interact effective y with attorneys, clients, vendors, and employees.
• Excellent organizational skills with the ability to prioritize multiple tasks in a fast pace environment.
• Strong attention to detail and commitment to accuracy.
• Ability to handle confidential info rmal user or input? Actually, the text continues.

Preferred Skills

• Experience operating office production equipment, including copiers, scanners, and postage systems.
• Experience supporting conference rooms, meetings, guest offices, and hospitality services.
• Ability to work independently while also collaborating effectively as part of a team.

Compensation

The Compensation range for this role is 24.00 to 26.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO) #INDHP

Equality, Diversity and Inclusion

Opensity is committed to fostering an inclusive, equitable, and accessible workplace.

We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect

We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability

We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration

We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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