Lead Service Representative (On-Site, Sr. Teller)

Universal 1 Credit Union; Miamisburg (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Universal 1 Credit Union is seeking a Lead Service Representative in our member-centered service center. The role supports members with transactions, referrals, and balancing while upholding our values. You will supervise none, report to the Service Manager, and maintain professional appearance and strong math and cash-handling skills.

This is a non-exempt, full-time position based in Miamisburg, OH. Requires NMLS registration and a high school diploma; prior teller and customer service

Qualifications

• High school diploma or equivalent required.
• Must acquire/maintain NMLS registration.

Responsibilities

• Assist members effectively and professionally.
• Perform transactions and balancing.
• Provide referrals and product/service information.
• Support operation of service centers.

Skills

Excellent communication

Public relations

Professional appearance

Cash-handling

Management potential

Computer applications

Education

High school diploma

NMLS registration

Job description

Position Title: Lead Service Representative

Department: Varies

Salary Grade: 7 (NE)

Status: Non-exempt

Position Reports to: Service Manager

Positions Supervised: None

POSITION PURPOSE

Responsible for assisting all members effectively and professionally. This includes upholding the U1 Values, product and services support, making appropriate referrals, performing transactions, handling balancing, providing excellent member service and assisting with operation of the service center(s).

QUALIFICATIONS

Education/Certification:

• High school diploma or equivalent.
• Required to acquire and/or maintain NMLS registration.

Experience Required:

• 6 months of teller experience within a financial institution is required.
• 1 year of customer service experience is required.
• 2 years' experience in a financial institution is required.
• May be required to have a current notary.

Knowledge/Skills/Abilities:

• Excellent communication and public relations skills.
• Role model for other member service representatives.
• Professional appearance, dress, and attitude.
• Ability to operate related computer applications and business equipment.
• Ability to be prepared for management opportunities.
• Solid math and cash-handling abilities.