Lead Service Plumber

Crest Plumbing LLC; Cookeville (TN); Hybrid; USD 62,000 - 114,000; Full time

Benefits offered by this job

Company van and tools

Autonomy in the field

No upsell pressure

Growth potential

Job summary

Crest Plumbing TN is seeking a senior field plumber to run residential service calls in Cookeville and surrounding areas. You will diagnose problems, communicate findings to homeowners, and perform repairs with a focus on flat-rate pricing.

The role includes a base pay of $30 per hour with a 10% commission on service revenue above a weekly baseline, company van provided, and a Tennessee Limited Licensed Plumber license requirement.

Qualifications

• At least 3 years of residential service experience.
• Strong communication with homeowners and ability to explain diagnoses clearly.
• Licensed or eligible Tennessee Limited Licensed Plumber.
• Committed to honest, flat-rate pricing with no high-pressure upsell.

Responsibilities

• Diagnose and repair residential plumbing issues on service calls.
• Present flat-rate pricing and obtain homeowner approval before work.
• Close completed jobs in Housecall Pro and document outcomes.
• Plan routes, stock truck, and perform work safely and efficiently.

Skills

Residential service

Diagnosing problems

Customer communication

Flat-rate pricing

Tools

Housecall Pro

Job description

This is the senior field role: the plumber who runs service calls independently, diagnoses accurately, communicates honestly with homeowners, and does the work right.

Starting pay is $30 per hour with a 10% commission structure that kicks in after a weekly service baseline. Residential only. Local routes. Company truck provided. Tennessee Limited Licensed Plumber license required.

Compensation

Base Rate
$30.00 /hr
Guaranteed regardless of service volume. You're paid for your time on the standard 40-hour schedule — the commission is upside on top.

• Base pay is guaranteed regardless of service volume

Commission
10% of service revenue above baseline
Once you pass a weekly service baseline, you earn 10% of every service dollar above it. The more efficiently and honestly you work, the more you take home.

• No cap on commission — your upside is uncapped
• Rewards legitimate service volume, not pushing unnecessary work

Realistic Weekly Earnings

Standard Week Typical
Baseline met, with moderate service volume above baseline.
Est. weekly earnings
$1,200–$1,400

Strong Week Common
Baseline met comfortably, with higher service volume.
Est. weekly earnings
$1,600–$1,800

Exceptional Week Top end
Full schedule, efficient execution, higher‑ticket jobs.
Est. weekly earnings
$1,900–$2,200

These figures represent realistic ranges based on typical Cookeville residential service volume. The specific weekly baseline dollar amount and exact commission mechanics are discussed during the interview.

Responsibilities

The Lead Service Plumber runs residential service calls independently: diagnosing the problem, communicating the finding and flat‑rate price to the homeowner, performing the repair correctly, and closing the job in Housecall Pro.

Field Work Includes:

• Water heater repair, replacement, and maintenance — tank and tankless systems; Rinnai and Navien error code diagnosis
• Drain cleaning, snaking, root cutting, camera inspection, and hydro jetting assessment
• Leak detection: in‑wall, under‑floor, slab, and underground
• Fixture repair and replacement: toilets, faucets, disposals, supply lines, shutoff valves
• Gas line repair and appliance connections within LLP scope
• Sewer line assessment, camera inspection, root intrusion evaluation, and repair recommendations
• Water softener installation, filtration service, and on‑site hardness testing
• Pre‑purchase plumbing inspections with written findings
• Flat‑rate pricing conversations with homeowners

Typical Workday

7:30 AM – Route review. Jobs are loaded in Housecall Pro the night before with customer notes, address, and reported issue. Truck stocked, route planned, first job confirmed.

8:00 AM – Water heater diagnosis in east Cookeville. Diagnose a Rinnai tankless error code, present the flat‑rate repair price, complete the repair, test outputs, and close the job in Housecall Pro.

10:00 AM – Multiple slow drains in Algood. Assess main line involvement, snake the line, clear roots, run the camera, review findings with the homeowner, and discuss follow‑up options.

12:00 PM – Toilet replacement in Baxter. Install a customer‑supplied toilet; check rough‑in, flange, wax ring, supply line, and shutoff condition.

2:00 PM – Water bill spike investigation. Run meter isolation, confirm underground loss, locate the leak, present the flat‑rate repair price, complete the repair, pressure test, and document thoroughly.

4:30 PM – End of day. Close jobs in Housecall Pro, restock the truck, note follow‑ups, and end your route in the local service area.

Requirements

• Tennessee Limited Licensed Plumber license required. If you are working toward licensure or hold an out‑of‑state credential, call Jeff before assuming you don't qualify.
• Clean driving record required for company vehicle; disclose major recent issues early.
• At least 3 years of residential service experience preferred. Comfortable diagnosing and completing residential calls without step‑by‑step direction.
• Strong customer communication skills. Must explain diagnosis and flat‑rate pricing clearly.
• Alignment with Crest's style: honest diagnosis, flat‑rate pricing, no high‑pressure upsell culture.

Contact & Application

Questions about qualifications? Call Jeff directly at (931) 239‑4345.

Benefits & Environment

• Company van and tools – fully equipped service van, professional uniforms, and the tools required for residential service. You bring your personal hand tools and expertise.
• Autonomy in the field – Crest trusts you to diagnose, price, and complete work to standard. Jeff is available by phone but not hovering.
• No upsell pressure – Commission rewards legitimate service volume, not pushing unnecessary work.
• Early‑stage opportunity – Crest is building toward a multi‑technician residential operation in Cookeville. The right lead plumber can grow with the company.

FAQs

• Positions are paid $30/hr plus 10% commission above baseline—no hidden targets or clawbacks.

• Pay structure and baseline dollar amount are discussed during the interview.

• The role focuses on honest, flat‑rate work; commission is on legitimate service revenue.

• Limited on‑call rotation rather than heavy after‑hours demand; specifics covered during interview.

• Routes stay close to Cookeville and the Upper Cumberland.