Lead Service Electrician: Customer-Driven Tech Leader

Phase 2 Electric LLC dba Wesworth Electric; Pompano Beach (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

Company car

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Free uniforms

Competitive Compensation

Flexible Scheduling

Career Advancement Opportunities

Ongoing Training and Development

Supportive Team Environment

Job summary

Phase 2 Electric LLC dba Wesworth Electric in Florida is seeking an experienced Lead Service Electrician to join our team. The ideal candidate combines electrical expertise with leadership and excellent customer service to serve homeowners and commercial clients.

You will diagnose, install, repair, and document service calls, mentor apprentices, and maintain safety and quality on every job. Strong communication, tech savviness, and a professional presence are essential.

Qualifications

• Previous experience as an Electrician is required.
• Strong knowledge of electrical systems, troubleshooting, installation, and repair
• Previous leadership, mentoring, or Lead Technician experience preferred
• Excellent communication and interpersonal skills
• Professional appearance and courteous, customer-focused personality
• Comfortable interacting with homeowners, customers, suppliers, and team members
• Comfortable using technology, tablets, smartphones, and CRM software
• Ability to write clear, detailed, and professional service notes
• Strong organizational and time-management skills
• Strong understanding of mathematical concepts and measurements
• Valid Driver's License
• Ability to stand for extended periods and lift heavy objects
• Ability to work independently while also functioning effectively as part of a team
• Strong problem-solving skills and a positive, can-do attitude
• English is required, Spanish is a plus

Responsibilities

• Diagnose, install, repair, and maintain electrical systems
• Follow all safety rules, regulations, and company procedures
• Maintain a clean, organized, and safe work environment
• Use blueprints, sketches, building plans, and diagnostic tools to determine electrical requirements and materials needed
• Provide accurate recommendations and bids for work orders
• Clearly explain electrical issues, solutions, and options to customers
• Deliver a professional and courteous customer experience on every appointment
• Document service calls accurately and thoroughly in the company CRM
• Enter detailed appointment notes, including diagnosis, work performed, recommendations, and customer concerns
• Use tablets, smartphones, CRM software, and other technology required to complete daily responsibilities
• Communicate effectively with dispatch, management, customers, suppliers, and other professionals
• Train, coach, and support apprentices and less-experienced technicians
• Lead by example and maintain high standards of workmanship, professionalism, and customer service
• Help troubleshoot challenging service situations and provide technical guidance to other technicians
• Take ownership of customer concerns and work toward appropriate solutions
• Maintain a professional appearance and represent the company with integrity

Skills

Leadership

Customer service

Communication

Troubleshooting

Time management

Math accuracy

Safety awareness

Tools

CRM software

Diagnostic tools

Tablet usage

Job description

Phase 2 Electric LLC dba Wesworth Electric in Florida is seeking an experienced Lead Service Electrician to join our team. The ideal candidate combines electrical expertise with leadership and excellent customer service to serve homeowners and commercial clients.

You will diagnose, install, repair, and document service calls, mentor apprentices, and maintain safety and quality on every job. Strong communication, tech savviness, and a professional presence are essential.