Lead Service Electrician

Wesworth Electric; Pompano Beach (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Wesworth Electric is seeking an experienced Lead Service Electrician to diagnose, repair, and install electrical systems while leading and coaching junior technicians. You will be a strong customer-facing communicator and a trusted resource for customers and teammates alike.

In this role you will document every service appointment in our CRM, provide clear recommendations and bids, and maintain safety and quality across all field work. Fluency in English is required; Spanish is a plus.

Qualifications

• Previous experience as an Electrician is required.
• Strong knowledge of electrical systems, troubleshooting, installation, and repair.
• Previous leadership, mentoring, or Lead Technician experience preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and customer-focused personality.
• Comfortable interacting with homeowners, customers, suppliers, and team members.
• Ability to write clear, detailed, and professional service notes.
• English is required, Spanish is a plus.

Responsibilities

• Diagnose, install, repair, and maintain electrical systems.
• Follow all safety rules, regulations, and company procedures.
• Maintain a clean, organized, and safe work environment.
• Use blueprints, sketches, building plans, and diagnostic tools to determine electrical requirements and materials needed.
• Provide accurate recommendations and bids for work orders.
• Clearly explain electrical issues, solutions, and options to customers.
• Deliver a professional and courteous customer experience on every appointment.
• Document service calls accurately and thoroughly in the company CRM.
• Enter detailed appointment notes, including diagnosis, work performed, recommendations, and customer concerns.
• Use tablets, smartphones, CRM software, and other technology required to complete daily responsibilities.
• Communicate effectively with dispatch, management, customers, suppliers, and other professionals.
• Train, coach, and support apprentices and less-experienced technicians.
• Lead by example and maintain high standards of workmanship, professionalism, and customer service.
• Help troubleshoot challenging service situations and provide technical guidance to other technicians.
• Take ownership of customer concerns and work toward appropriate solutions.
• Maintain a professional appearance and represent the company with integrity.

Skills

Leadership

Customer service

Communication

Problem solving

Time management

Documentation skills

Team collaboration

Tools

CRM software

Tablets/smartphones

Electrical diagnostic tools

Job description

We are seeking an experienced and customer-focused Lead Service Electrician to join our team! The ideal candidate is a skilled electrician with strong leadership and people skills who takes pride in providing exceptional service to our customers.

As a Lead Service Electrician, you will be responsible for diagnosing, repairing, and installing electrical systems while also serving as a leader and resource for other technicians and apprentices. This position requires someone who is confident communicating with customers, comfortable using technology, and capable of accurately documenting each service appointment in our CRM.

The ideal candidate has a can-do attitude, professional presence, strong communication skills, and a commitment to doing the job right the first time.

Responsibilities

• Diagnose, install, repair, and maintain electrical systems
• Follow all safety rules, regulations, and company procedures
• Maintain a clean, organized, and safe work environment
• Use blueprints, sketches, building plans, and diagnostic tools to determine electrical requirements and materials needed
• Provide accurate recommendations and bids for work orders
• Clearly explain electrical issues, solutions, and options to customers
• Deliver a professional and courteous customer experience on every appointment
• Document service calls accurately and thoroughly in the company CRM
• Enter detailed appointment notes, including diagnosis, work performed, recommendations, and customer concerns
• Use tablets, smartphones, CRM software, and other technology required to complete daily responsibilities
• Communicate effectively with dispatch, management, customers, suppliers, and other professionals
• Train, coach, and support apprentices and less-experienced technicians
• Lead by example and maintain high standards of workmanship, professionalism, and customer service
• Help troubleshoot challenging service situations and provide technical guidance to other technicians
• Take ownership of customer concerns and work toward appropriate solutions
• Maintain a professional appearance and represent the company with integrity

Qualifications

• Previous experience as an Electrician is required.
• Strong knowledge of electrical systems, troubleshooting, installation, and repair
• Previous leadership, mentoring, or Lead Technician experience preferred
• Excellent communication and interpersonal skills
• Professional appearance and courteous, customer-focused personality
• Comfortable interacting with homeowners, customers, suppliers, and team members
• Comfortable using technology, tablets, smartphones, and CRM software
• Ability to write clear, detailed, and professional service notes
• Strong organizational and time-management skills
• Strong understanding of mathematical concepts and measurements
• Ability to stand for extended periods and lift heavy objects
• Ability to work independently while also functioning effectively as part of a team
• Strong problem-solving skills and a positive, can-do attitude
• English is required, Spanish is a plus

What We’re Looking For

We are looking for more than just a great electrician. Our ideal Lead Service Electrician is someone who can combine technical expertise, leadership, customer service, and technology skills.

If you are confident working in the field, enjoy helping customers, can communicate effectively, are comfortable with technology, and are ready to lead by example, we want to hear from you!