LEAD SERVICE ADVISOR

Allen Chevrolet Cadillac Inc; Michigan; On-site; USD 35,000 - 50,000; Full time

Job summary

A leading dealership in Monroe County is seeking a Service Advisor. This critical role involves being the voice of the dealership, ensuring customer needs are met, and facilitating communication between customers and technicians. Candidates should possess excellent communication and customer service skills, with an ability to handle a fast-paced environment. Join a supportive team and benefit from a competitive pay structure with bonuses.

Benefits

401K Plan

Paid time off and vacation

Short/Long Term Disability

Employee discounts on vehicles

CLOSED on Sundays

Qualifications

• Automotive, phone, or sales experience preferred.
• Ability to pass a drug screening and background check.

Responsibilities

• Write up customers gathering a list of needs.
• Understanding GM warranty to determine coverage.
• Work with technicians on time frame for repairs.

Skills

Communication

Customer Service

Multi-tasking

Organizational skills

Data Entry

Job description

Allen Chevrolet Cadillac is the fastest growing dealership in Monroe County. Throughout the recent pandemic, our dealership has continued to grow and even break records throughout the adversity. We have the BEST pay plan in the area. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.

Every employee at Allen Chevrolet Cadillac is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. The Service Advisor role is very important. They are the voice and the face of our dealership. The Service Advisor is the link between the customer and the Technician and is responsible for keeping people informed and helping get the information to the technicians for a speedy repair.

What we offer

• Competitive hourly pay with performance-based monthly bonus (no cap on your income)
• Positive and supportive teamwork environment
• 401K Plan
• Paid time off and vacation
• Short/Long Term Disability
• Employee discounts on vehicles, products, and services
• CLOSED on Sundays - we value family life!

Key Responsibilities:

• Write up customers gathering a list of needs.
• Calling extended warranty companies for authorization for repairs.
• Understanding GM warranty to determine coverage.
• Work with technicians on time frame for repairs to update customers.
• Work with CDK system to bill out repair orders.
• Stay productive in a fast-paced, call center environment.

Qualifications:

• Automotive, Phone or Sales experience preferred, but not required.
• Superior communication and customer service skills.
• Self-starter mentality and ambitious spirit required.
• Ability to multi-task and stay organized.
• Strong computer skills and data entry efficiency.
• Clean driving record and valid driver’s license.
• Ability to pass a drug screening and background check.

*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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