Guest Experience Specialist — Flexible Schedule & Growth

Jeremiah's Italian Ice; Orlando (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Employee discounts

Flexible schedule

Job summary

Jeremiah’s Italian Ice in Orlando is seeking a friendly Server to greet guests, take orders, and deliver products in line with brand standards. You will support daily store operations and help create a welcoming, clean environment.

This role emphasizes teamwork, strong communication, and proactive service. You will learn Limited Time Offers, promotions, catering details, and the Rewards Program, while contributing to a positive guest experience.

Qualifications

• Minimum of 1 year of experience in quick service, fast casual, retail, hospitality, or other customer service roles.
• Ability to work independently and as part of a team.

Responsibilities

• Greet guests warmly, take orders accurately, and serve with a smile.
• Deliver exceptional 5-Star Guest Service at all times.
• Work collaboratively with team members to ensure smooth operations.
• Maintain professional relationships with co-workers, refraining from gossip.
• Answer guest questions accurately and politely.
• Support team members when needed to ensure a positive guest experience.
• Prepare, serve, and maintain all products according to brand standards for quality, consistency, and food safety.
• Demonstrate strong product knowledge, including Limited Time Offers, promotions, catering orders, and Rewards Program details.
• Perform opening and closing responsibilities as assigned.
• Maintain cleanliness, organization, and operational readiness of the store.
• Stock and rotate inventory to ensure efficiency and availability.
• Assist with upselling and guest engagement to support store sales.
• Follow portion control and preparation standards to minimize waste.
• Handle cash and other forms of payment accurately.
• Support sales goals by promoting add-ons, specials, and promotions.

Skills

Outgoing, friendly personality

Guest-focused service

Team collaboration

Strong communication

Self-motivated and proactive

Job description

Jeremiah’s Italian Ice in Orlando is seeking a friendly Server to greet guests, take orders, and deliver products in line with brand standards. You will support daily store operations and help create a welcoming, clean environment.

This role emphasizes teamwork, strong communication, and proactive service. You will learn Limited Time Offers, promotions, catering details, and the Rewards Program, while contributing to a positive guest experience.