Lead Server - Deans Steak & Seafood

White Lodging Services, Inc.; San Antonio (TX); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Medical, Dental, and Vision

Life Insurance

Employee Assistance Program (EAP)

401(k)

Vacation and PTO (PTO)

Tuition Reimbursement

Complimentary & Discounted Rooms

Job summary

White Lodging Services, Inc. at Kimpton Santo in San Antonio is seeking a guest-focused hospitality professional to deliver outstanding service in a fast-paced restaurant environment.

You will handle orders, maintain cleanliness, and follow company procedures while enjoying full-time benefits, competitive pay and opportunities to grow within our award-winning portfolio.

Qualifications

• Must have customer service mindset and be able to work in a fast-paced environment.
• Experience in a restaurant or bar is preferred but not required.
• Able to stand/move for long periods and work extended hours as needed.
• Follow cash handling and shift procedures as required.

Responsibilities

• Provide high quality service to all guests.
• Know and live the mission and brand basics.
• Complete setup, side work and closing duties as assigned.
• Check restaurant for cleanliness and remove debris.
• Know menu items, ingredients, and preparation; answer guest questions concisely.
• Be aware of daily features and promotions.
• Take orders correctly and enter into Micros; confirm modifications.
• Ensure food presentation is correct and served hot/fresh.
• Present checks accurately and timely, with no errors.
• Follow WL policies on cash handling and end-of-shift paperwork.
• Promote teamwork and a safe work environment.
• Follow all WL uniform and product knowledge standards.

Skills

High volume handling

Multitasking

Reliability

Customer service

Organized

Teamwork

Flexible schedule

Job description

Description

Location: Kimpton Santo

Summary: Enjoy advanced scheduling and the flexibility to swap or pick up shifts easily using our app—perfect for achieving better balance while pursuing your passion in the food and beverage industry!

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities

• Provide high quality service to all guests
• Know and live the mission and the White Lodging/brand basics.
• Complete all necessary set up, side work and closing duties as assigned
• Check restaurant before, after and during shift for cleanliness and remove any debris
• Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way.
• Know any daily features and specials the restaurant is offering
• Use suggestive selling and up sell items to increase the check average of the restaurant
• Take guest orders correctly, read the order back to the guest and ring orders correctly into Micros. Check screen before sending order to make sure any modifications to order are correct.
• Check food presentation before taking the food from the kitchen to the guest. Hot food hot and fresh.
• Check guest satisfaction with food quality within two bites
• Make sure check is presented correctly, free from errors and in a timely manner.
• To follow and comply with all WL cash handling policies and end of shift paperwork
• To follow all WL policies of work procedures and attendance
• Learn and maintain all information regarding the hotel and engage in pre-shift
• Promote teamwork and friendly safe work environment
• Any other reasonable duties required
• Follow all WL standards of uniform
• Know all the bar products on offer to the guest
• To make conversation with guests and create a personal connection

Other information

COMPETENCIES

• Outgoing, sociable and personal
• Eye for detail
• Excellent oral and hearing skills
• Passion for service
• Positive can do attitude

SKILLS

• Can handle high volume and work under pressure
• Multitasking.
• Reliability
• Customer service skills
• Organized
• Teamwork
• Flexible work schedule

EDUCATION/EXPERIENCE

• Previous restaurant or bar experience preferred but not essential
• Previous customer service role preferred not essential

WORKING CONDITIONS

• Must be able to stand and move at fast pace for long periods of time
• Must be able to work long hours when business needs require

FULL TIME BENEFIT OVERVIEW

• Medical, Dental, and Vision
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k)
• Vacation and Paid Time Off (PTO)
• Tuition Reimbursement
• Complimentary and Discounted Rooms