Lead Senior Project Manager – Customer Operations & Quotations

The Will Group; Wheaton (IL); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401K with company match

Generous PTO

Job summary

The Will Group in Wheaton, IL is seeking a Lead Senior Project Manager for Customer Operations & Quotations. The role leads project management, quotation strategy, and customer experience from opportunity to fulfillment.

You'll collaborate with Sales, Finance, and suppliers to drive complex infrastructure projects and pricing solutions. This leadership position emphasizes process improvement and cross-functional collaboration.

Qualifications

• Bachelor's degree in Business, Project Management, Engineering, Construction Management, Supply Chain, or related field; 7 years of relevant experience OR Associate degree + 10 years of relevant experience.
• Proven people leadership experience.
• Strong project management and commercial/business acumen.
• Experience in infrastructure, transportation, utility, electrical, construction, or industrial markets preferred.
• Strong communication and relationship-building skills.
• Experience with CRM, ERP, or project management systems preferred.

Responsibilities

• Lead people by coaching, mentoring, and developing a team of project managers.
• Oversee the customer lifecycle from opportunity to order execution and fulfillment.
• Establish project management standards and best practices; monitor risks, timelines, and deliverables.
• Lead operational improvements by developing SOPs, reports, and performance standards.

Skills

People leadership

Project management

Commercial acumen

Infrastructure markets

Communication skills

CRM/ERP systems

Education

Bachelor's degree in Business/PM/Engineering

Associate degree

Job description

Lead Senior Project Manager – Customer Operations & Quotations

The Will Group | Wheaton, IL | $100,000–$125,000

TWG Infrastructure is looking for a Lead Senior Project Manager – Customer Operations & Quotations to lead our Project Management organization and play a key role in the continued growth of our infrastructure business.

This is an opportunity for an experienced leader who wants to do more than manage projects.

You'll lead people, shape processes, solve complex customer challenges, oversee quotation strategy, and improve the customer experience from the initial opportunity through order execution and fulfillment.

You'll work closely with Sales, Finance, Warehouse Operations, manufacturers, contractors, municipalities, utilities, and engineering firms to bring projects across the finish line.

In this role, you will:

Lead People

• Manage, coach, mentor, and develop a team of Project Managers
• Establish performance standards and workload priorities
• Build team capabilities through training and development
• Serve as the escalation point for complex issues

Lead Projects & Customers

• Oversee the customer lifecycle from opportunity and quotation through order execution
• Establish project management standards and best practices
• Monitor project health, risks, timelines, and deliverables
• Support complex infrastructure projects involving multiple stakeholders
• Oversee complex quotation opportunities
• Review plans, specifications, drawings, addenda, and contract requirements
• Partner with manufacturers on pricing, lead times, and technical solutions
• Support value engineering and commercial strategies
• Improve quotation accuracy, speed, and effectiveness

Lead Operational Improvement

• Improve order entry and project execution processes
• Develop SOPs, reporting tools, and performance standards
• Improve CRM, ERP, and project management system utilization
• Identify opportunities to increase efficiency and reduce errors

What we're looking for:

• Bachelor's degree in Business, Project Management, Engineering, Construction Management, Supply Chain, or related field + 7 years of relevant experience OR
• Associate degree + 10 years of relevant infrastructure, project management, quoting, estimating, or customer operations experience
• Proven people leadership experience
• Strong project management and commercial/business acumen
• Experience in infrastructure, transportation, utility, electrical, construction, or industrial markets preferred
• Strong communication and relationship-building skills
• Experience with CRM, ERP, or project management systems preferred

Why The WIll Group?

For 40 years, The Will Group has helped customers across the construction and utility industries solve complex infrastructure challenges.

At TWG Infrastructure, you'll work with an extensive portfolio of industry‑leading manufacturers and customers that include IDOT, CDOT, the Illinois Tollway, municipalities, utilities, contractors, developers, and engineering firms.

Our philosophy is simple:

“Where There’s A Will, There’s A Way.”

If you're ready to lead a team, improve how work gets done, and make a measurable impact on the customer experience, we'd like to meet you!

Good Faith Salary Range:

The annual starting salary for this position is between $100,000 to $125,000 per year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Additional Benefits Include:

• An excellent benefits package including, Medical, Dental, Vision, Life Insurance, 401K with company match, generous PTO allotment, paid volunteer time off, 10 ½ days of holiday pay, continuing education reimbursement and much more.

The Will Group does not use artificial intelligence in any way that discriminates against applicants based on protected characteristics and complies fully with all applicable federal, state, and local nondiscrimination laws. All final hiring decisions will be made by a human. Applicants may contact Human Resources with any questions regarding our use of artificial intelligence (if any) in the hiring process. This notice is provided in compliance with Illinois law.