Lead Scheduler

Yale New Haven Health; New Haven (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

Yale New Haven Health is seeking a Scheduling Supervisor to coordinate OR scheduling staff and oversee daily operations in a fast-paced hospital setting. The role emphasizes strong leadership, customer service, and adherence to medical bylaws while using hospital information systems.

Candidates should have a Bachelor's degree or equivalent, with preferred health-science or business background and prior supervisory experience in a perioperative environment.

Qualifications

• Bachelor's degree or completion within 2 years of obtaining position; health science or business preferred.

Responsibilities

• Coordinates staff who perform scheduling functions and oversees daily operation of the OR Scheduling office.
• Ensures positive interactions with medical staff, third party representatives and hospital personnel.
• Promotes good customer service in the work environment.
• Utilizes computer systems to ensure scheduling responsibilities are met.
• Performs statistical and QA functions and develops new procedures to improve department operations.

Skills

Leadership

Communication

Customer service

Medical terminology

Education

Bachelor's degree or equivalent

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Responsible for coordinating the staff who perform various scheduling functions and overseeing the daily operation of the OR Scheduling office. Ensures positive interactions with medical staff, third party representatives and hospital personnel. Promotes good customer service in the work environment. Effectively utilizes all computer systems to ensure that the responsibilities of the Scheduling Assistants are met. Performs certain statistical and QA functions. Is responsible for the schedules of employees. Develops new procedures and participates in the planning, training and implementation of system improvements to enhance the operating functions of the department.

EEO/AA/Disability/Veteran

Responsibilities

• Ensures positive interactions with medical staff, third party representatives and hospital personnel.
• Promotes good customer service in the work environment.
• Effectively utilizes all computer systems to ensure that the responsibilities of the Scheduling Assistants are met.
• Performs certain statistical and QA functions.
• Develops new procedures and participates in the planning, training and implementation of system improvements to enhance the operating functions of the department.

Qualifications

Education

Education: Bachelor's Degree or completion within 2 years of obtaining position. Degree in health science or business preferred.

Experience

Experience: Previous supervisory experience preferred. Experience in a hospital environment with emphasis on Peri-op. Experience should involve compliance with customer service policies as noted in the medical bylaws.

Special Skills

Special Skills: Excellent interpersonal skills and leadership ability. Has the ability to effectively communicate with all disciplines and all levels of customers both written and verbal. Ability to work in a fast-paced changing environment. Ability to respond to unpredictable, changing situations and needs, (including stressful situations and interactions) with sound judgement and excellent customer relations skills. Strong working knowledge of PC's and related software to prepare a variety of reports. Must be able to work under constant pressure and use strong organizational skills. Demonstrates working knowledge of Medical Terminology.

YNHHS Requisition ID 186257