Lead SAP CS & S/4HANA Service Architect

Shrive Technologies LLC; Fremont (CA); Remote; USD 180,000 - 240,000; Full time

Job summary

Shrive Technologies LLC in Fremont, CA is seeking a senior SAP CS Service Management Lead Architect to design and deliver end-to-end service management solutions within a large SAP S/4HANA transformation. The role requires hands-on architecture leadership across CS, Field Service, and Service Management, driving cross-functional integration with logistics and finance.

The candidate will define scalable service models, lead workshops, and ensure a clean core alignment with S/4HANA Service.

Qualifications

• Extensive SAP experience with specialization in SAP CS (Customer Service) / S/4HANA Service Management.
• Proven track record as a Solution Architect / Lead Architect in SAP S/4HANA transformation programs.
• Deep expertise in installed base and equipment lifecycle management and service billing integration with finance (R2R, RAR).
• Strong understanding of integration with SD, MM, and Finance processes.
• Experience defining global templates and scalable service models and translating complex service requirements into architecture designs.

Responsibilities

• Lead end-to-end SAP Service Management (CS/SM) architecture and solution design.
• Define and validate service processes including service order management, installed base tracking, warranty and service contract management, and field service planning.
• Architect integration with SD, MM, and R2R systems.
• Design service pricing, billing, and cost allocation models aligned with financial processes (RAR, Margin Analysis).
• Ensure alignment with S/4HANA Service and clean core strategy.
• Lead fit-gap workshops, blueprinting, and governance forums.
• Oversee global service delivery, intercompany servicing, and returns/repairs.
• Guide master data design (business partner, equipment, functional locations) and collaborate with PLM and MES teams.
• Support integration testing, UAT, defect resolution, cutover planning, and hypercare.

Skills

SAP CS expertise

S/4HANA Service

Solution architecture

Global program delivery

Stakeholder communication

Tools

SAP S/4HANA

SD/MM/R2R integration

PLM/MES integration

Job description

Shrive Technologies LLC in Fremont, CA is seeking a senior SAP CS Service Management Lead Architect to design and deliver end-to-end service management solutions within a large SAP S/4HANA transformation. The role requires hands-on architecture leadership across CS, Field Service, and Service Management, driving cross-functional integration with logistics and finance.

The candidate will define scalable service models, lead workshops, and ensure a clean core alignment with S/4HANA Service.