Lead Salesforce Technical Architect (Hybrid)

Koniag Government Services; Washington (District of Columbia); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K matching

Flexible spending accounts

Paid holidays

Paid time off

Job summary

Koniag Government Services seeks a Lead Salesforce Technical Architect to support CRM, integration, and platform services for a government customer in Washington, DC. The role is hybrid, requiring 1 day onsite and the ability to obtain a Public Trust.

You will define target architecture, platform roadmaps, and governance, leading Salesforce capabilities across Sales Cloud, Service Cloud, and Experience Cloud while collaborating with cybersecurity and operations teams to deliver secure, scalable

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, Data Analytics, Cybersecurity, or related discipline, or equivalent work experience.
• 8+ years of experience in senior architecture or technical leadership, preferably in complex enterprise or government environments.
• Hands-on experience with Salesforce implementation, configuration, development, integration, testing, or operations.
• Experience working with Agile delivery teams and translating stakeholder needs into maintainable technical outcomes.

Responsibilities

• Design, configure, develop, integrate, test, document, and sustain Salesforce capabilities using Sales Cloud, Service Cloud, Experience Cloud, OmniStudio, Flow, Apex, Lightning Web Components, APIs, DevOps Center, and Salesforce integration patterns.
• Support CRM data models, sharing models, role hierarchies, automation, Lightning experiences, integrations, reporting, and environment management.
• Translate business, mission, security, accessibility, and operational requirements into practical technical solutions.
• Support platform architecture, backlog refinement, implementation planning, release readiness, and production transition activities.
• Develop reusable patterns, configuration standards, automation, documentation, and support procedures that reduce delivery and sustainment risk.
• Troubleshoot complex issues across platform configuration, code, data, APIs, identity, security, performance, and user experience.
• Collaborate with cybersecurity, privacy, data, infrastructure, QA, and change management teams to align delivery with federal operating expectations.
• Maintain clear technical documentation, design decisions, implementation notes, test evidence, and operational runbooks.

Skills

Salesforce capabilities

Documentation

Communication across stakeholders

Public Trust eligibility

Education

Bachelor's degree in CS, IS, SWE, data analytics or related field

Tools

Salesforce (Sales Cloud, Service Cloud, Experience Cloud)

Apex, Lightning Web Components

APIs & integration patterns

Job description

Koniag Professional Services, LLC a Koniag Government Services company, is seeking a Lead Salesforce Technical Architect to support KPS and our government customer in Washington, DC.

The position is hybrid, requires 1 day onsite. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Professional Services, a Koniag Government Services company, is seeking a Lead Salesforce Technical Architect to support the CRM, Integration, and Platform Services workforce. This role will support CRM case management, customer engagement, workflow automation, data integration, reporting, and governed platform delivery while helping the customer deliver secure, reliable, accessible, and maintainable digital services. The successful candidate will define target architecture, technical standards, platform roadmaps, integration patterns, and governance decisions and will work closely with government stakeholders, architects, engineers, product owners, cybersecurity, operations, and business users to convert requirements into mission-aligned platform capabilities.

The Lead Salesforce Technical Architect will provide senior architecture or technical leadership support for Salesforce capabilities within the CRM, Integration, and Platform Services environment.

Principal Responsibilities Will Include But Are Not Limited To

• Design, configure, develop, integrate, test, document, and sustain Salesforce capabilities using Sales Cloud, Service Cloud, Experience Cloud, OmniStudio, Flow, Apex, Lightning Web Components, APIs, DevOps Center, and Salesforce integration patterns.
• Support CRM data models, sharing models, role hierarchies, automation, Lightning experiences, integrations, reporting, and environment management.
• Translate business, mission, security, accessibility, and operational requirements into practical technical solutions.
• Support platform architecture, backlog refinement, implementation planning, release readiness, and production transition activities.
• Develop reusable patterns, configuration standards, automation, documentation, and support procedures that reduce delivery and sustainment risk.
• Troubleshoot complex issues across platform configuration, code, data, APIs, identity, security, performance, and user experience.
• Collaborate with cybersecurity, privacy, data, infrastructure, QA, and change management teams to align delivery with federal operating expectations.
• Maintain clear technical documentation, design decisions, implementation notes, test evidence, and operational runbooks.

Required

Education and Experience:

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, Data Analytics, Cybersecurity, or a related discipline, or equivalent work experience.
• 8+ years of experience in senior architecture or technical leadership, preferably in complex enterprise or government environments.
• Hands-on experience with Salesforce implementation, configuration, development, integration, testing, or operations.
• Experience working with Agile delivery teams and translating stakeholder needs into maintainable technical outcomes.

Desired

• Salesforce Administrator, Platform Developer, Platform App Builder, Sales Cloud, Service Cloud, Experience Cloud, Sharing and Visibility Architect, Application Architect, System Architect, or CTA credential.
• Experience supporting federal government IT environments, Public Trust programs, or regulated enterprise delivery.
• Experience with Section 508, cybersecurity, auditability, data protection, and operational documentation expectations.

Required Skills And Competencies

• Strong hands‑on knowledge of Salesforce capabilities, implementation patterns, administration, development, integration, and lifecycle management.
• Ability to design and implement secure, supportable, upgrade‑aware solutions that avoid unnecessary customization and reduce technical debt.
• Experience with APIs, identity and access controls, data management, testing, monitoring, troubleshooting, and release coordination.
• Ability to document technical designs, configuration decisions, operational procedures, test results, and risks in clear business and technical language.
• Strong communication skills with the ability to work across government stakeholders, product owners, engineers, QA, cybersecurity, and operations teams.
• Ability to obtain a Public Trust clearance.

Desired Skills And Competencies

• Experience with DevSecOps practices, CI/CD pipelines, automated testing, infrastructure as code, or platform release automation.
• Knowledge of federal security and compliance concepts including NIST controls, FISMA, FedRAMP‑authorized services, audit evidence, and least privilege.
• Experience improving platform governance, reuse, documentation, observability, and operational readiness.
• Familiarity with Microsoft 365, ServiceNow, Atlassian, Snowflake, data catalog, CRM, or enterprise integration ecosystems.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352