Lead Sales Supervisor - Redding, Mt. Shasta Mall

LE2 See’s Candies, Inc.; Redding (CA); On-site; USD 2,755,200 - 4,573,632; Full time

Job summary

See’s Candies in California is seeking a Retail Sales Lead Supervisor to guide the sales team, drive initiatives, and maintain exceptional customer service while overseeing daily store operations.

You will support the Shop Manager, motivate staff to hit individual and team targets, ensure merchandising standards, and handle cash and banking procedures. This role emphasizes training, development, and delivering a welcoming customer experience.

Qualifications

• Minimum 1 year of retail supervisory experience.
• Proven success in developing, motivating, training, and coaching employees.
• Excellent customer service, communication, organizational, cash handling, and merchandising skills.
• Ability to follow, implement, and enforce company policies and procedures.
• Strong work performance and ability to grow the business by seeking sales opportunities.
• Proficiency in learning new technologies quickly and managing change efficiently, proactively and positively.

Responsibilities

• Assist the Shop Manager in providing effective leadership to the retail team and fostering a sales- and customer-focused environment.
• Motivate and guide team members to achieve individual and collective sales goals.
• Oversee day-to-day operations of the retail location in accordance with company guidelines.
• Ensure compliance with visual merchandising standards and product presentation.
• Resolve customer and employee concerns in a professional and timely manner.
• Aid in training and developing team members on company programs, policies, and procedures.
• Create a positive and welcoming atmosphere for customers through effective engagement.
• Manage cash handling procedures, protection of company assets, and banking.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Assist with inventory management, maintaining accurate levels and communicating needs and trends to management.
• Submit required paperwork in a timely manner, including payroll approvals and other administrative tasks.
• Perform other duties as assigned.

Skills

Leadership

Coaching

Customer service

Merchandising

Cash handling

Communication

Job description

As a Retail Sales Lead Supervisor at See’s Candies, you will lead the sales team, drive sales initiatives, maintain excellent customer service, and oversee day‑to‑day store operations.

Key Responsibilities

• Assist the Shop Manager in providing effective leadership to the retail team and fostering a sales‑ and customer‑focused environment.
• Motivate and guide team members to achieve individual and collective sales goals.
• Oversee day‑to‑day operations of the retail location in accordance with company guidelines.
• Ensure compliance with visual merchandising standards and product presentation.
• Resolve customer and employee concerns in a professional and timely manner.
• Aid in training and developing team members on company programs, policies, and procedures.
• Create a positive and welcoming atmosphere for customers through effective engagement.
• Manage cash handling procedures, protection of company assets, and banking.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Assist with inventory management, maintaining accurate levels and communicating needs and trends to management.
• Submit required paperwork in a timely manner, including payroll approvals and other administrative tasks.
• Perform other duties as assigned.

Qualifications

• Minimum 1 year of retail supervisory experience.
• Proven success in developing, motivating, training, and coaching employees.
• Excellent customer service, communication, organizational, cash handling, and merchandising skills.
• Ability to follow, implement, and enforce company policies and procedures.
• Strong work performance and ability to grow the business by seeking sales opportunities.
• Proficiency in learning new technologies quickly and managing change efficiently, proactively and positively.
• Physical ability to carry out the essential functions, including packing candy, stocking shelves, ringing sales, standing or walking throughout the shift, and lifting up to 25 pounds frequently.
• Flexibility to work weekends and holidays.
• Internal applicants must be in good standing.

Pay

$26.65 per hour.

EEO Statement

See’s is an Equal Opportunity Employer. See’s will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).