Lead Sales Supervisor - Los Altos, CA

LE2 See’s Candies, Inc.; Los Altos (CA); On-site; USD 28,458 - 40,531; Full time

Job summary

LE2 See’s Candies, Inc. is looking for a Retail Sales Lead Supervisor to oversee our retail shop operations in Los Altos, California. In this role, you will lead the sales team, enhance customer service, and manage the daily activities of the store.

The ideal candidate will bring at least 1 year of retail supervisory experience and demonstrate a strong ability to develop and motivate a sales-driven team. This position offers a competitive pay rate of $25.04 per hour.

Qualifications

• Minimum 1 year of retail supervisory experience.
• Proven success in developing, motivating, training and coaching employees.
• Ability to follow and enforce company policies and procedures.
• Proven ability to grow the business and develop a sales-driven team.
• Flexibility in working hours, including weekends and holidays.

Responsibilities

• Assist in leading the retail team and ensuring smooth operations.
• Motivate team members to achieve sales goals.
• Oversee day-to-day operations in line with company guidelines.
• Ensure compliance with visual merchandising standards.
• Assist in resolving customer and employee concerns.

Skills

Customer service

Communication

Organizational skills

Cash handling

Merchandising

Job description

Company Overview

Work is Sweet! 'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service. See's is a leader in the confectionery industry with over 250 retail shops across the USA, a growing e-commerce business, and expanding opportunities internationally. We are seeking friendly, enthusiastic individuals who are passionate about helping us grow and thrive in our second century.

Job Description Summary

As a Retail Sales Lead Supervisor, you will play a crucial role in leading the sales team and ensuring the smooth operation of our See's Candies retail shop. This position involves providing guidance to team members, driving sales initiatives, maintaining excellent customer service, and overseeing day-to-day store activities. The Retail Sales Lead Supervisor reports to the Shop Manager and collaborates closely with the Shop Management Team.

Key Responsibilities

• Assist the Shop Manager in providing effective leadership to the retail team, fostering a sales-focused and customer-focused environment.
• Motivate and guide team members to achieve individual and collective sales goals.
• Oversee the day-to-day operations of the retail location in accordance with company guidelines.
• Ensure compliance with visual merchandising standards and product presentation.
• Assist in resolving customer and employee concerns in a professional and timely manner.
• Aid in training and developing team members on company programs, policies, and procedures.
• Create a positive and welcoming atmosphere for customers through effective engagement.
• Assist in managing procedures related to cash handling, protection of company assets, and banking.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Assist with inventory management, ensuring accuracy, maintaining proper levels, and communicating needs and trends to management.
• Submit required paperwork in a timely manner, including payroll approvals and other administrative tasks.
• Other duties as assigned.

Minimum Qualifications

• Minimum 1 year of retail supervisory experience.
• Proven success in developing, motivating, training and coaching employees.
• Possess excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.
• Ability to follow, as well as implement and enforce, company policies and procedures.
• Strong work performance.
• Proven ability to grow the business by seeking sales opportunities and developing a sales-driven team.
• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.
• Physical ability to carry out the essential functions of the job, including packing candy, stocking shelves, ringing sales, standing, or walking the entire shift and lifting up to 25 pounds frequently.
• Flexibility in working hours, including weekends and holidays.
• Internal applicants must be in good standing.

The pay rate for this position is $25.04 per hour.

See's is an EOE. See's will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).