Lead Sales (Key Holder)

Williams Sonoma; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading company as a Selling Captain in Charlotte, NC, where you'll enhance customer experiences and drive store sales. Your responsibilities will include supporting the sales team, training new associates, and clienteling to build brand loyalty. We seek a motivated individual with retail experience and leadership abilities to implement our customer-first mission.

Benefits

Discount on Williams-Sonoma brands

401(k) plan and investment options

Wellness programs

Paid vacations and holidays

Health, dental, and vision insurance

Qualifications

• 1-3 years retail sales experience; shift supervision preferred.
• 1-2 years experience in home-related design or visual merchandising preferred.
• Open availability for full-time associates.

Responsibilities

• Support store's selling, service, event, and customer experience efforts.
• Serve as a Selling Captain, role modeling sales and customer service.
• Assist in onboarding and training new team members.

Skills

Effective communication

Organization

Leadership

Motivating others

Job description

We hope you're interested in building a home with us. Even if you don't meet every requirement listed, we still encourage you to apply.

About the Team

Our mission is to enhance the quality of our customers’ lives at home. We prioritize the customer in everything we do, guided by our core values: People First, customers, quality, shareholders, integrity, and corporate responsibility.

Responsibilities

• Support store's selling, service, event, and customer experience efforts to drive traffic and sales, increase conversion, and strengthen brand loyalty.
• Serve as a Selling Captain, role modeling sales and customer service, making the customer experience the priority.
• Meet personal productivity targets while providing exceptional customer service.
• Demonstrate selling behaviors to drive sales and leverage all services and opportunities.
• Support clienteling efforts to increase traffic and loyalty.
• Model selling and service for the team; achieve SPH.
• Partner with GM to recognize and motivate talent.
• Assist in onboarding and training new team members.
• Support the selling floor to maximize traffic, conversion, and sales.
• Manage Verint for appointment scheduling.
• Ensure effective cash wrap organization.
• Follow all safety, security, and emergency policies.
• Comply with all company policies and procedures.
• Maintain a respectful and fair environment for all associates.
• Perform additional projects as directed.

Criteria

• Effective communication, organization, and leadership skills.
• Ability to motivate and influence others.
• 1-3 years retail sales experience; shift supervision preferred.
• 1-2 years experience in home-related design, visual merchandising, or stock responsibilities preferred.

Physical Requirements

• Ability to be mobile on the sales floor for extended periods.
• Ability to lift and move items up to 75 lbs. safely.
• Open availability for full-time associates, including inventory and holiday seasons.

Our Mission on Diversity, Equity & Inclusion

We believe that a diverse, equitable, and inclusive culture fosters innovation, healthy teams, and superior customer experiences. We value authentic self-expression and recognize individual differences as strengths.

Benefits

• Discount on Williams-Sonoma brands.
• 401(k) plan and investment options.
• Wellness programs supporting physical, financial, and emotional health.
• Paid vacations and holidays for full-time staff.
• Health, dental, and vision insurance, including domestic partner benefits.

Learning & Development

• Development plans and career conversations.
• Annual performance reviews.
• Cross-brand and cross-functional opportunities.
• Online learning resources and leadership development.

Note: This position does not sponsor immigration cases and is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer, considering all qualified applicants.

San Francisco Locations:

We consider applicants with criminal histories in accordance with local laws, including the San Francisco Fair Chance Ordinance.