Lead Sales (Key Holder)

Williams-Sonoma, Inc.; Charlotte (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in home furnishings is seeking a team member to enhance customer experiences and drive sales in a busy retail environment. The ideal candidate will support sales efforts and provide exceptional customer service. This full-time role offers opportunities for career growth while working in a dynamic team focused on quality and customer satisfaction.

Benefits

Generous discount on all brands

401(k) plan and investment options

Wellness program support

Paid vacations and holidays

Health, dental, and vision insurance

Qualifications

• 1-3 years retail sales experience with shift supervision preferred.
• 1-2 years experience in home-related design or visual merchandising preferred.

Responsibilities

• Support store's selling and customer experience efforts to drive traffic and sales.
• Model selling behavior and serve as a role model for sales associates.
• Manage the sales floor and ensure effective teamwork.

Skills

Effective communication

Leadership skills

Organizational skills

Job description

We hope you're interested in building a home with us. Even if you don't meet every requirement listed in this job description, we still encourage you to apply.

About the Team

Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our core values include People First, customers, quality, shareholders, integrity, and corporate responsibility.

Responsibilities

• Support store's selling, service, event, and customer experience efforts to drive traffic & sales, increase conversion, and strengthen brand loyalty.
• Perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority.
• Meet personal productivity targets and goals, while providing exceptional customer service to guests. Demonstrate selling behaviors that drive sales and build brand loyalty, leveraging all services/opportunities such as credit card/the Key, email capture, registry, BOPIS/BOSTS/BOSFS, and STELLA.
• Support clienteling efforts to drive traffic and build brand loyalty.
• Model selling & service for the team. Achieve SPH.
• Partner with GM to assess, recognize, and motivate talent.
• Serve as a learning partner and guide during associate onboarding. Facilitate design crew training and skill-building activities as required for design and sales teams.
• Support the selling floor to maximize traffic, conversion, and sales.
• Manage Verint to ensure appointments are assigned to Design Crew members in a timely manner.
• Ensure effective cash wrap organization.
• Abide by all safety, security, injury, and emergency policies and procedures.
• Comply with all company policies and procedures.
• Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.
• Perform projects and assignments as directed by the management team.

Criteria

• Effective communication, organization, and leadership skills.
• Proven ability to motivate and influence others through personal actions and examples.
• 1-3 years retail sales experience with shift supervision experience preferred.
• 1-2 years experience in home-related design, visual merchandising, or stockroom responsibilities preferred (specialty retail preferred, but not required).

Physical Requirements

• Must be able to be mobile on the sales floor for extended periods.
• Must be able to lift and mobilize medium to large items, up to 75 lbs., using appropriate equipment and safety techniques.
• Full-time associates should have open availability to meet business needs, including annual inventory and the entire holiday season (November and December).

Our Mission Around Diversity, Equity & Inclusion

We believe that a culture focused on diversity, equity, and inclusion fosters innovation, healthy teams, and superior customer experiences. We aim to create a global company culture where everyone can bring their authentic selves to work, where advancement is based on merit, contributions, and leadership, and where individual differences are valued and appreciated.

Benefits Just for You

Depending on your position and location, you might be eligible for:

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment options
• A wellness program supporting physical, financial, and emotional health
• Paid vacations and holidays (full-time)
• Health, dental, and vision insurance, including same-sex domestic partner benefits (full-time)

Your Journey in Continued Learning

• Individual development plans and career pathing conversations
• Annual performance reviews
• Cross-brand and cross-functional career opportunities
• Online learning through brand-specific resources and WSI University
• Leadership development programs

Note: WSI will not sponsor immigration cases now or in the future, and this role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer, considering qualified applicants with criminal histories in accordance with applicable laws.