Lead Sales & Guest Experience Associate

UPMA Group - European Wax Center; Pearland (TX); On-site; USD 15,000 - 30,000; Full time

Benefits offered by this job

40% OFF all products

FREE Waxing

Paid training

Associate referral cash bonuses

Access to Medical, Dental, Vision

Job summary

UPMA Group - European Wax Center is seeking a Lead Sales & Guest Experience Associate in Pearland, Texas, dedicated to enhancing the guest experience and driving sales growth. This leadership development role requires proven sales excellence and the ability to coach peers in a high-performance environment.

You'll work dynamically, leading shifts and ensuring operational integrity while contributing to a culture of success. The role offers competitive pay, performance-based growth, and benefits like 40% off products and free waxing.

Qualifications

• Trackable record of success in high-performance sales.
• Previous experience in high-volume retail or service environments.
• Proficient in POS systems and Microsoft Excel.

Responsibilities

• Model high-performance sales behavior as a player-coach.
• Lead shifts to ensure center has a leader always on deck.
• Coach peers in real-time to overcome sales objections.
• Maintain operational integrity and visual standards.

Skills

Sales Excellence

Communication

Reliability

Coaching

Tools

POS systems

Microsoft Excel

Job description

About European Wax Center

European Wax Center®, a leading beauty lifestyle brand founded in 2004, offers guests a full suite of waxing services and a proprietary line of beauty products. Focused on our vision of Revealing Beautiful Skin®, we provide a modern, luxurious experience across more than 1,000 centers in the U.S. We pride ourselves on our unique "Waxing for All" business model and our famous "First Wax Free" offer.

About EWC UPMA Group

UPMA Group is a long-time franchise partner of European Wax Center. We believe that every guest deserves to Walk In and Strut Out. Beyond the guest experience, we are committed to our associates. We believe everyone in our community should have the opportunity to thrive, build wealth, and grow. We aren't just a job; we are a career path. We’re growing, glowing, and thriving—all we’re missing is you!

The Role: The Pace Setter

The Lead Sales & Guest Experience Associate is a high-performance, developmental role. You aren’t just hitting your own goals; you are the one the team looks to for energy and direction, especially when management isn’t in the building.

Role

This is the crucial step in your career journey.

At UPMA Group, we use this role to prepare our future leaders for the next level:

• Sales Associate
• Sales Lead (YOU)
• Assistant Center Manager
• Center Manager
• & Beyond!

Note: This is a leadership development role, not a formal management position. You won’t be handling disciplinary actions or paperwork—your focus is 100% on sales culture, center flow, and real-time coaching.

What Sets the "Lead" Apart?

• The "Player-Coach": You model high-performance sales behavior. When the team sees you at the desk, they see exactly how a Wax Pass should be sold.
• Shift Leadership: You work the opposite shifts of management (3–4 times per week) to ensure the center always has a leader on deck.
• Real-Time Coaching: You help your peers overcome objections and improve their numbers in the moment.
• Operational Integrity: You ensure the center's "Visual Standard" is perfect, from the lobby to the Wax Suites, reporting any needs directly to the Center Manager.

Scheduling & Availability

• Dynamic Scheduling: This role requires a high degree of flexibility. You will lead a variety of shifts throughout the week (mornings and evenings) and will be required to work at least one full weekend day (Saturday or Sunday) every week to ensure our team and guests are supported during our busiest times. You must also be available for emergency shift coverage when needed.

Who We’re Looking For

• A Proven Closer: You have a trackable record of success in high-performance sales and hitting KPIs.
• A Natural Influencer: You can speak confidently in front of the team and coach others effectively without formal authority.
• Self-Motivated & Reliable: You are the person who shows up on time, stays proactive during downtime, and handles high-stress moments with a calm, logical head.
• Career-Minded: You want to learn the foundations of leadership to eventually move into an Assistant Center Manager role.

Requirements & Experience

• Sales Excellence: Demonstrated ability to exceed sales goals and manage KPIs.
• Experience: Previous experience in a high-volume retail or service environment.
• Tech Savvy: Proficient in POS systems, Microsoft Excel, and basic math.
• The Mindset: A desire to be a passionate EWC Brand Culture Warrior.

What You Get

• Competitive Pay: Guaranteed starting base of $15/hour + uncapped commission and bonuses. Top earners achieve thousands in bonuses monthly.
• Performance-Based Growth: Pay increase opportunities twice a year based on your hustle, not just your tenure.
• Benefits: Access to Medical, Dental, Vision, and more.
• The Perks: 40% OFF all products and FREE Waxing.
• Support: Paid training, associate referral cash bonuses, and an inspiring management team dedicated to your success.

Ready to Apply?

If you have a strong background in sales and are ready to take the first step toward a leadership career with UPMA Group, we want to hear from you.

Apply now to lead the "Waxing for All" movement at our center!

For more information about EWC visit: https://waxcenter.com/pages/join-us

European Wax Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.