Lead Spa Sales Specialist

Heights Wellness Retreat; Thornton (CO); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Training & development

Base pay $18-$23/hr + commission and(b

Job summary

Massage Heights in Colorado is hiring a Front Desk Sales Associate to drive membership and gift card sales while delivering exceptional guest service. You will promote wellness services, educate guests on offerings, and maintain positive relationships with members and guests.

Roles require evenings and weekends, 6–8 hour shifts, and a proactive, guest‑centered approach in a collaborative team environment.

Qualifications

• Exceptional guest service and communication abilities.
• At least 1-year face‑to‑face sales or retail management experience
• Self‑starter mentality with leadership, organization, communication, and interpersonal skills
• Proficient with basic computer software and quick to learn new systems
• Fast learner with a positive and energetic demeanor
• Strong critical thinking skills, especially in resolving customer conflicts
• Passionate about interacting with people and consistently delivering outstanding service
• Must be able to work varied hours to include weekends, evenings, holidays, etc.
• Thrives in collaborative team settings

Responsibilities

• Achieve monthly sales targets through membership and gift card sales
• Provide exceptional service by listening, communicating, and responding to guest’s needs
• Promote the therapeutic/wellness benefits of massage therapy and skin therapy
• Educate guests confidently and effectively about services and products
• Excellent phone etiquette with an upbeat tone and strong articulation
• Develop and maintain positive relationships with members of the team and guests
• Plan and implement Front Desk Sales Associate trainings

Skills

Guest service

Sales experience

Leadership

Communication

Tech literacy

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Training & development
• Base pay $18-$23/hr + commission and bonus opportunities

Compensation: $18.00 - $23.00 per hour

Our brand purpose is to Elevate the Lives of the People we Touch. Join the Massage Heights team to help us inspire, educate, and promote a balanced lifestyle for every member and guest.

Schedule / Expected work hours

• 6-8 hour shifts
• Required evenings and weekends

Responsibilities

• Achieve monthly sales targets through membership and gift card sales
• Provide exceptional service by listening, communicating, and responding to guest’s needs
• Promote the therapeutic/wellness benefits of massage therapy and skin therapy
• Educate guests confidently and effectively about services and products
• Excellent phone etiquette with an upbeat tone and strong articulation
• Develop and maintain positive relationships with members of the team and guests
• Plan and implement Front Desk Sales Associate trainings

Qualifications

• Exceptional guest service and communication abilities
• At least 1-year face‑to‑face sales or retail management experience
• Self‑starter mentality with leadership, organization, communication, and interpersonal skills
• Proficient with basic computer software and quick to learn new systems
• Fast learner with a positive and energetic demeanor
• Strong critical thinking skills, especially in resolving customer conflicts
• Passionate about interacting with people and consistently delivering outstanding service
• Must be able to work varied hours to include weekends, evenings, holidays, etc.
• Thrives in collaborative team settings

Company Values

• Loyal
• Authentic
• Passionate
• Diligent

At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.

We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.

Join the Team at Massage Heights