Lead Sales Associate

Stretch Zone - 1120; Scottsdale (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Job summary

As the Lead Sales Associate at Stretch Zone, you are the face of the studio and the leader responsible for driving membership sales, delivering outstanding customer service, and guiding the team to meet revenue goals.

You will manage daily studio operations, coach Sales Associates, track KPIs, and uphold our culture while helping guests discover the benefits of practitioner-assisted stretching.

Qualifications

• Not explicitly stated; responsibilities and expectations are covered in the job description.

Responsibilities

• Drive membership sales to each guest who comes into Stretch Zone.
• Provide excellent customer service by greeting guests, scheduling appointments, answering phones and addressing member concerns.
• Lead and coach Sales Associates and hold them accountable for daily operations and monthly goals.
• Drive member retention through daily operation guides, great service and follow-ups.
• Track KPIs to understand studio performance and assist in reporting to management.
• Promote the value of practitioner-assisted stretching and achieve sales goals.
• Protect the culture of Stretch Zone by building positive relationships with members and staff.
• Ensure operational excellence daily.

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Bonus based on performance

Do you want to be a leader of a wellness brand? Do you love the idea of helping people further their own health goals? Do you love meeting new people? And what if meeting new people and helping people achieve their health goals could come together into the perfect job?

Welcome to Stretch Zone.

At Stretch Zone, we believe that nothing is more important than your health. As a Lead Sales Associate at Stretch Zone, your primary job is to manage the studio and help people realize their own goals through our unique membership model of practitioner-assisted stretch.

At Stretch Zone, we don’t think about the Lead Sales Associate role as simply a job. We see it as a calling. This role isn’t just for anyone. We look for the best of the best – we look for people who are driven. Simply put, we look for people who always want to achieve more and who never settle for the status quo! If this is you, we need to talk. Stretch Zone isn’t just a brand; it’s a movement. Your day is today. We’re waiting for you.

Job Summary:

As the Lead Sales Associate, you are the face of Stretch Zone and the leader within your studio! This role requires you to assist all members and guests as needed and establish a relationship to support member growth and retention while also managing a successful studio. The Lead Sales Associate (LSA) is responsible for the successful operations and financial accountability of all areas of the studio. First and foremost, the LSA’s primary responsibility is to drive membership sales within the studio as well as holding the Sales Associate to the same. Additionally, the LSA orchestrates the delivery of superior customer service, customer satisfaction, and performance relative to your studio’s revenue goals.

Creating a Strong Sales Culture:

Duties required of a Lead Sales Associate include maintaining and reinforcing the positive sales culture of Stretch Zone. At Stretch Zone, we firmly believe in our incredible product and its benefits to everyone. Therefore, it becomes our responsibility to share this wonderful offering with the world. That’s how we view sales. But creating a positive sales culture involves more than just selling – we view the business as a whole package. Everyone is expected to contribute to setting the culture. This culture is part of the foundation of Stretch Zone, and it’s vital to the overall success of each location. This mindset helps us produce incredible sales while providing the very best service and atmosphere for all our guests.

What we will accomplish at Stretch Zone:

Our goal at every Stretch Zone is to provide a pathway to membership for all guests. We do this by providing an exceptional experience for everyone that walks through the door. We are working to grow our member base every day, which will allow us the opportunity to change lives through the power of practitioner-assisted stretching. And this is where you come in.

How you will accomplish this:

• Drive membership sales to each guest who comes into Stretch Zone.
• Provide excellent customer service by greeting everyone who comes through the door with a smile, scheduling all appointments, answering the phone, and addressing any member concerns.
• Lead and coach your Sales Associates and hold them accountable for all daily operations and monthly goals.
• Driving member retention by following the daily operation guides, great customer service, and consistent follow-ups
• Lead by example by going above and beyond what is asked of you and supporting and guiding your team daily.
• Tracking KPIs so you understand how your studio is performing and assisting the General Manager in understanding and tracking all key sales metrics.
• Promoting the value behind practitioner-assisted stretching by hitting all sales goals, encouraging add-on sessions, and actively working to improve you and your Sales Associate’s sales skills.
• Protecting the culture of Stretch Zone by supporting team goals and building positive and professional relationships with all members and team members
• By ensuring operational excellence!

What does success look like in this role?

• Our universal mission at Stretch Zone is to help as many people as possible through our method of practitioner-assisted stretching. Your role in this mission is to turn guests into members, retain members, and drive sales.
• Sales leaders who can confidently connect with all guests and convert them to members after their first session. We are looking for someone with previous sales experience and management experience.
• Being driven and competitive by holding your staff accountable to exceeding all sales goals
• Well organized, we are looking for someone who has exceptional time management and multitasking skills.
• Goal setter, responsible for assisting the General Manager in setting and attaining all goals
• Smart and savvy with tracking studio performance and the ability to run all reports and have a deep understanding of the driving factors that affect your studio.
• Customer service master who can connect with everyone and make them feel valued and supported. We need someone with extensive customer service skills.
• Great team player, you can support the needs of your staff while communicating daily with the General Manager and Franchisee.

Here at Stretch Zone, our culture is the foundation of what we do and what we stand for. We set out to be different from the rest, and we believe that is what makes us so successful!

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you think you have what it takes to contribute to the growth of Stretch Zone and use your phenomenal sales and customer service skills to help change lives, then we can’t wait to meet you!